Job Description

Key Responsibilities

1. Team Leadership and Supervision

o Lead, motivate, and supervise a team of referees, and sports Centre Assistants, ensuring high performance and adherence to company standards.

o Assist in recruiting, training, and onboarding new staff, providing ongoing coaching and feedback.

o Schedule staff shifts to ensure adequate coverage during peak and off-peak hours and manage any sickness absence appropriately.

o Address staff performance issues, provide constructive feedback, and escalate concerns to the General Manager when necessary.

2. Customer Service Excellence

o Supervising special bookings - parties, managing and delivering food offering safely

o Taking bookings, dealing with enquiries and following up potential leads in line with company booking policies and procedures and ensure all payments are up to date

o Handle customer inquiries, complaints, and feedback promptly and professionally, escalating complex issues to the General Manager.

o Promote JMO's services, including leagues, corporate events, and birthday parties, to drive customer engagement and revenue.

3. Facility Management

o Oversee the daily maintenance and cleanliness of pitches, changing rooms, bar areas, and other facilities to ensure they meet JMO's high standards.

o Report any equipment defects to the General Manager.

o Ensure compliance with health and safety regulations, including fire safety, first aid provision, and risk assessments.

4. Event and League Coordination

o Support the delivery of 5-a-side league, tournaments, and special events (e.g., kids' parties, corporate bookings), ensuring smooth execution and customer satisfaction.

o Assist in scheduling matches, assigning referees, and managing league standings or results.

o Promote upcoming events and leagues to increase participation and bookings.

5. Operational and Financial Oversight

o Assist the General Manager in monitoring budgets, including staffing costs and operational expenses.

o Process bookings, handle cash transactions, and ensure accurate financial reporting at the end of shifts.

o Monitor stock levels for the bar and catering services, placing orders as needed to avoid shortages.

o Proactively creating, implementing and promoting marketing plans to increase new leads across all different areas of the business through outreach, effective use of social media, telesales activity, B2B meetings, emails, internet searches, local newspapers, local community, etc.

o Creating new leads by converting enquiries into bookings and following up with those that do not book in order to maximise revenue streams

o Daily Reporting to the General Manager as required to assess standards and progress with sales, marketing and operations

o Proactively managing the company contact database and updating this

6. Health and Safety Compliance

o Enforce safety protocols for players and staff, including proper use of facilities and equipment.

o Respond to incidents or emergencies, administering first aid if qualified or coordinating with emergency services.

o Maintain accurate records of incidents, safety checks, and staff training.

7. Other Duties

o Commanding a strong understanding of our products, achieving high standards of customer service, relationships with our current customers and identifying new opportunities to ensure the continued growth of the business

o Keeping up to date with local and national industry related events and growing our range of products (e.g. small sided tournaments run by the FA)

o Price competition awareness eg offers on pitch hire, coaching sessions, kids parties and other products related to ours and consider threats and opportunities that may arise

o Perform additional tasks as assigned by the General Manager to support the centre's goals.

o All key holder responsibilities and any other duties deemed necessary by the General Manager, commensurate with the salary and title of the post

Summary

As an Assistant Centre Manager, you will be instrumental in overseeing daily operations and leading a team to achieve sales targets and enhance customer satisfaction. Reporting to the Centre Manager, your core skills in management, leadership, and retail operations will drive effective team management and merchandising strategies. Your bilingual or multilingual abilities will facilitate communication with diverse clientele, while your organizational and administrative skills will ensure smooth operational processes. Join us to contribute to a dynamic environment where your leadership and communication skills will shine.

Job Types: Full-time, Part-time, Permanent, Graduate

Pay: 27,000.00-29,000.00 per year

Additional pay:

Performance bonus Tips
Benefits:

Company pension Employee discount Free parking On-site parking
Schedule:

10 hour shift 8 hour shift Monday to Friday Weekend availability
Application question(s):

Are you available to work 7 days a week, day times, evenings and weekends
Education:

A-Level or equivalent (preferred)
Experience:

Working in a similar business: 2 years (required) Facilities management: 2 years (required) Staff Management: 2 years (required) Sales and Marketing: 2 years (required)
Work Location: In person

Application deadline: 05/05/2025
Reference ID: JMO AM April 2025
Expected start date: 05/05/2025