Job Description

The role

Responsible for the assisting the Building Manager in the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, across hard and soft services in respect of a single building. This role will be primarily based at 160 Queen Victoria Street with partial involvement at 10 Fenchurch Avenue.

Key deliverables

• Assist in the preparation, monitoring and reconciliation of service charge budget
• Check and approve expenditure against service charge budget
• Provide best in class customer service to internal and external customer base
• Maintain regular and effective communication with clients and tenants
• Supervise site based staff, ensuring all people related policies and procedures are followed
• Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
• Monitor works conducted/service provided by suppliers
• Audit and inspect supplier delivery
• Measure and report supplier performance against agreed SLAs
• Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems
• Procure goods and services, following procedures and policies
• Contribute to the preparation of management reports for a variety of stakeholders and attend management meetings are required
• Undertake regular building inspections, complete reports and initiate/progress any required works
• Assist Building Manager to ensure compliance with all current statutory legislation in respect of health and safety and the environment
• Assist Building Manager to manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team
• Ensure compliance with all internal procedures and policies \xe2\x80\x93 e.g. Procurement, Finance, Compliance, HR
• Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations
• Complete administrative tasks as required to include use of systems, filing, inventory management

Clients and Business Development

• Is proactive in building relationships with internal clients and courteous and responsive to all clients (internal and external)
• Functional or specialist competence with relevant understanding of business/departmental context
• Completes own work under minimal supervision/guidance
• Can deal with novel or difficult situations within context of own function or specialism

Systems and Process

• Manages, co-ordinates, implements and develops a range of important activities, processes, functions or relationships
• Makes decisions within field of expertise
• Is conscious of process and takes steps to protect the interests of BNP Paribas Real Estate, employees and reputation
• May contribute to BNP Paribas Real Estate Projects

Person specification

Qualifications

• Membership or Associate Membership of IWFM
• Managing Safely - accredited by IOSH

Experience

• Previous experience in a similar role
• Understanding of commercial leases and the landlord and tenant relationship
• Understanding of service charge budgets and accounting principles
• Good health and safety and environmental knowledge
• Basic mechanical and electrical services knowledge
• Excellent English language skills \xe2\x80\x93 both written and spoken
• IT literate \xe2\x80\x93 MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily

Benefits package

25 annual leave (with the option of purchasing up to 5 additional days via flex benefits). Private GP Service, Pension, Private medical cover, Bonus Scheme, Group Income Protection, Long Term Disability Insurance, Life assurance at 8 x basic salary Interest free season ticket loan, Group Income Protection, Eye Care Voucher. In addition, a fantastic Flexible Scheme, such as gym membership, cycle to work scheme.

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and membership to Stonewalls Diversity Champion Programme.

BNP Paribas