Job Description

ABOUT THE ROLE

As a trusted delivery leader, the Technical Delivery Manager plays a critical role in representing Assessment Technical Delivery, building strong relationships with senior stakeholders across the organisation by ensuring the agile and effective delivery of agreed project scopes.



With a data-driven mindset you will apply meaningful metrics across both internal and external delivery teams to ensure objectives are met. This role works across business functions to deliver a cohesive and integrated delivery service, supported by performance data and transparent reporting.



Collaborating closely with OUP's divisional product teams, product owners, and key stakeholders, you will contribute to the specification, estimation, enhancement, and implementation of market-leading digital products that align with OUP's business strategy. The goal is to ensure high quality, consistency, and a seamless experience for both internal and external users.



The Assessment Delivery Lead works to ensure the successful delivery and value realisation of the product technology investment portfolio. With a sharp focus on customer outcomes, the role drives quality assurance, budget control, engineering best practices, standards compliance, and effective supplier performance. Working in partnership with Enterprise Architecture, the Technical Delivery Manager ensures all initiatives align with OUP's broader technology and business strategies.




Responsibilities:


Manage and oversee internal and 3rd party engineering and delivery teams / resources to deliver application development, ongoing roadmap enhancements and maintenance activities to existing product systems and applications. Own the ongoing run costs of in-scope value streams. Partner with the Divisional Product Strategy team and other Technology and Business functions to define, develop in order to deliver on Value Stream commitments as agreed with the Product Manager. Work with delivery partners to ensure continuous improvement is embedded driven by data and comprehensive delivery processes. Ensure that Product solutions are delivered on time and on budget. Focus on quality, cost/budget, engineering rigour, standards alignment and compliance, supplier and resource selection and performance. Partner with the architecture team to deliver applications that move the press towards an agreed target architecture and standards Transition of new applications / products from Strategic Programme / Project phase into Value Stream by working closely with operational teams to plan and transition smoothly from programme/project structure into value stream. Work closely with the Change Management Team and Change Approval Board to ensure value stream deployments are communicated effectively and are following correct procedure. Drive continuous improvement across the service, underpinned by a relentless focus on improving the customer journey.

We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.

ABOUT YOU

Our ideal candidate will have a proven track record of managing senior stakeholders across both divisional and group functions, while also supporting strategic customer engagements. Experience of assessment products and technologies, both high stakes and low stakes, within a language-learning context would be highly beneficial. You will also be skilled at working with non-technical stakeholders, bridging the gap between technical teams and business needs. Experience in Agile (Scrum) environments, with a strong focus on collaborating with engineering teams, is essential. A deep understanding of planning processes is also required. Our ideal candidate should be passionate about continuous learning and knowledge sharing. Additionally, experience working with large third-party suppliers and exposure to language assessment would be advantageous.

KNOWLEDGE, SKILLS & ATTRIBUTES:

Skilled communicator and excellent stakeholder management, ability to work and influence at senior level Has a record of accomplishment of success, keeping to commitments, credibility and a trusted advisor Ability to work across multiple initiatives with strong delegation and empowerment skills High emotional quotient and self-knowledge; seeks feedback and gains insights from mistakes; views failures and challenges as learning opportunities Solutions-focused, maintains clear sight of longer-term strategy to drive shorter term outcomes Strong understanding of technology delivery methodologies and operational outcomes Ability to solve apply innovating thinking / creative problem solving to resolve complex service issues Customer Focus: comfortable with strategic customer engagement and an expert at determining actual need

BENEFITS

We care about work/life balance here at OUP. With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.



We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.



This role comes with the added benefit of private medical insurance and management bonus or sales bonus.



Please see our Rewards and Recognition page for more information.

QUERIES

Please contact tobi.ogunnaike@oup.com with any queries relating to this role.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.



Division:Technology and Operations
Department:Product Technology
Closing Date:1 May 2025
Salary:Dependent on skills and experience
Location:OUP UK - Oxford
Postcode:OX2 6DP
Full Time / Part Time:Full Time
Ref:4644