Job Description

Are you a creative and tenacious individual, with an interest in enforcement, anti-social behaviour and housing law? If so, this exciting opportunity could be for you.

We are looking for an ASB & Enforcement Officer to join the team to help us create safe neighbourhoods, where our customers are proud to live.

On a day to day basis, you will be responsible for delivering comprehensive front facing enforcement services and be our anti-social behaviour expert. You will work alongside colleagues, in particular our Housing Officers to proactively provide assistance to resolve cases of anti-social behaviour, harassment, and hate crime, whilst maintaining high levels of customer satisfaction. You will be customer focused, have experience in handling anti-social behaviour cases and be experienced in litigation. The CIH Level 4/ BTEC level 5 in Community Safety qualification or an equivalent relevant qualification would be desirable.

This role is being offered on a full time, permanent basis based in the Somerset/Bristol area and a hybrid working style is an option. You will live within reasonable travelling distance of the patch as our expectation is that, as much time as possible is spent out on our estates and so it is not a necessity to live close to our Weston office.

For further information about this opportunity, please to view our candidate information pack.

We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.

About The Candidate

To be considered for the role of ASB & Enforcement Officer, you will be / have:

• Have experience working within a housing or community safety related environment.
• Have experience of court litigation, Housing Law and Equality Act legislation. Possess excellent communication skills.
• Have a track record of effective ASB case management within a value for money framework.
• Have experience of working with key partners to deliver shared objectives.
• Be customer focused, with an ability and drive to improve customer satisfaction.
• Hold a full UK driving licence and have access to a suitable vehicle.

The most important part of this role is to have pride in your work and have a positive attitude, a proactive approach and the confidence to support a diverse range of people. You will be able to balance your passion and commitment with good organisational skills, and the ability to maintain appropriate boundaries.

What we offer:

Discretionary Bonus scheme.

26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.

Health Cash Plan including dental and optical cover (worth up to \xc2\xa31,100 per annum).

Lifestyle discounts portal and internal supplier discounts offer great savings.

Defined Contribution pension scheme - employer contribution of 6% - 9%.

Learning and Development including coaching and professional qualification support.

Death in Service benefit (3 x salary).

Family Friendly policies.

Employee Assistance Programme.

Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.

Cycle to Work scheme.

Car Benefit scheme.

Volunteering days.

About The Company

LiveWest provides over 39,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please .

LiveWest