Job Description

Job Summary

Robert Gordon University (RGU) is widely recognised - locally, nationally and internationally, as a distinctive part of Aberdeen\'s education landscape. Every one of our 1,500 employees makes their own unique and equally important.

An exciting opportunity has arisen for a Shop Assistant to join our team in Gray\'s Art Shop. Working within the Art Shop, the role will be to assist the students, staff and general public in their request by delivering a high level of customer services. We are looking for an enthusiastic and intuitive individual to operate amongst a small team. It is essential that the job holder has excellent communication, numeracy and organisation skills.

This is a part-time, fixed term position. 14.5 hours per week based on Wednesday 8.45am-4.30pm and Friday 8.45am-4.30pm. The position is term time only which includes 3 weeks off in December.

You will benefit from a generous pension scheme, an onsite nursery and sports centre, as well as a range of voluntary health and travel benefits.

To apply please submit your CV along with a cover letter detailing your suitability for the role against the requirements set out in the person specification.



RESPONSIBLE TO: Art Shop Manager

RESPONSIBLE FOR: None

PURPOSE OF POST: Working as part of a small team to provide high customer services and advices.

PRINCIPAL DUTIES:

• Serving customers at the counter

• Processing the sales through Epos (Till System)

• Cashing up

• Processing the deliveries.

• Re-stock shelves

• Keeping the shop clean and tidy

• To carry out any other duties as required by the Art Shop Manager

Person Specification

ESSENTIAL REQUIREMENTS

Qualifications and Professional Memberships

Other Standard Grade or equivalent

Educated to a minimum of Standard Grade level to include English and Maths

Knowledge and skills

Knowledge of Art and Design materials gained through good art practice or a college/higher level education qualification in Art/Design.

Good attention to details, ability to use own initiative and to work independently.

Experience

Demonstrate a proven commitment to customer service.

Working in a busy environment.

DESIRABLE REQUIREMENTS

Qualifications

Educated to Higher level or equivalent to include English and Maths

A college or university qualification in Art and/or Design.

Experience

Experience of working in a retail environment

Knowledge and experience of Epos till Software useful.

Behaviours

Behaviour 1: Communication - Ability to receive, understand and convey both straightforward information, and information requiring careful explanation, in a clear and accurate manner

Behaviour 2: Service Delivery - Experience of giving customers a positive and satisfactory service, by providing accurate and up to date knowledge of services available in own and related areas of work

Behaviour 3: Planning and Organising Resources - Experience of planning, prioritising and organising your own work or resources to achieve agreed objectives

Behaviour 4: Decision Making - Experience of using own judgement to make decisions, making collaborative decisions with others to reach conclusions and providing advice or information that will influence the decisions of others

Robert Gordon University