Job Description

We are currently looking for motivated and hard-working team members to join our busy and expanding Ground Handling Team.

Hours - Shift patterns including early mornings, afternoons and weekend shifts.

The Role

The Arrivals Agent role is varied and challenging, day to day you'll be responsible for:

Directing passengers through Customs & Immigration as required Record and trace lost baggage using a world tracing system. Provide visible guidance for passengers whilst embarking and disembarking aircraft to ensure their safety. Maintaining the highest standards of safety and security always Aircraft Cleaning Other duties as assigned
No previous experience is required as we pride ourselves in offering full training which includes classroom and on-the job training; however, you do need to have:

Excellent communication skills (written and verbal) Ability to speak and understand the English language (an ability to speak additional language would be desirable) A passion for excellent customer service An ability to deal with difficult and challenging situations An ability to learn and use airline specific computer systems Your own transport to enable you to travel to the Airport at times when public transport is not available (this is very limited) A flexible approach to work as shift patterns as these vary according to the demands of the Airlines
19,047.60 per annum for 30 hours per week (12.21 per hour)

What's on offer

Life Assurance Workplace pension scheme Free on-site parking whilst on duty Free Airport parking when you go on holiday (subject to availability) Cycle to work scheme Discounts on Fred Olsen Holidays Discounts with Airport retailers including the Navigator Restaurant and regular employee sales at World Duty Free
If you are interested e-mail your CV along with a covering letter/e-mail explaining why you would be suitable for the role.

Please note: If you have not heard from us within four weeks please assume your application has not been successful on this occasion.

All applicants must have the right to work in the UK, undertake a DBS check and provide 5 years of checkable referencing history.

Please note that the pay award for April 2025 has yet to be agreed. Your salary will increase to the agreed rate and backdated to 1 April 2025 (or your start date if after 1 April 2025) once negotiations have concluded

Job Types: Part-time, Fixed term contract

Pay: 19,047.60 per year

Schedule:

8 hour shift Weekend availability
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person