Job Description

is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a and to find the very best person for the job, we always look across a wide range of diverse .

What you will do:

• Action court orders efficiently within regulatory timeframes; ensuring compliance to applicable regulations and statutory requirements.

• You will prioritise and manage multiple tasks across your workload.

• Liaise with external parties such as outsourced debt recovery companies, trace agents and third-party debt management companies (DMCs)

• Manage account closures and debt write off.

• Payment reconciliation and investigation.

• Bounce Back Loan allocation and claims.

• Engaging with customers to discuss their indebtedness.

• Any other duties as required that reasonably fall within the role.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank, and call out any concerns.

What you will need:

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

• Your customers will be a mixture of internal and external stakeholders, internally you will often be liaising with stores, AMAZE Direct, Banking Operations, Local Business Managers and the wider Arrears Operations team.

• Externally you will be in constant contact with debt advice providers, local authorities, insolvency practitioners, and solicitors, TMS and of course customers themselves. Most of these interactions will be via letter or email so you need strong communication skills and excellent attention to detail.

• You will need to problem solve constantly and always find appropriate solutions. You will also support the wider Arrears Operations teams with tasks such as write offs and closures, reconciliation of numerous accounts, exception reports.

• You need to be confident in supporting customers who are experiencing financial hardship and/or vulnerable to provide solutions tailored to their needs.

• The ability to respond in a timely and professional manner to internal and external customer queries.

• Knowledge of the day-to-day collections processes from pre- arrears to resolution.

• Experience in insolvency processes such as Bankruptcy, Individual Voluntary Arrangements and Debt Relief Orders.

Our promise to you\xe2\x80\xa6

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!

• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that \'normal\' office hours aren\'t always doable, and while we can\'t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren\'t sure if you are 100% there yet\xe2\x80\xa6 why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
#LI-Loveyourjobatlast #LI-Hybrid#LI-REMOTE

Closing Date:

22/09/2023

Job ID:

Metro Bank #20248

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Our purpose is to accelerate gender equality in the workplace through the power of flexible working...

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