Job Description

Location: Glasgow

Hours of work: 40

Contract Type: Permanent

This Area Manager role is a regional soft services position covering Glasgow, Teesside, and Belfast, offering an exciting opportunity to join a key banking contract within ISS.

The role calls for someone confident in navigating big personalities and challenges while effectively leading a team across cleaning and workplace service streams, with responsibility spanning both operational delivery and process management.

A genuine attention to detail is essential, and the position combines on-site presence with some flexibility to work from home. Regular monthly travel to Teesside and Belfast is required, though these visits can typically be completed within a day.

This is an excellent opportunity for someone looking to step into a leadership role within a high-profile contract, bringing energy, focus, and a commitment to service excellence.

Key Responsibilities

Deliver services in line with SLAs and detailed service specifications

Continuously review and improve directly delivered and subcontracted services

Manage and develop staff, providing training, development, and clear progression routes

Produce, monitor, and maintain cleaning schedules and work allocations in line with planned maintenance

Ensure compliance with all statutory, health and safety, and client-specific requirements

Recognise high performers and manage underperformance effectively

Maintain 100% adherence to client vetting and compliance standards

Professional and Personal Competencies/Qualifications

Experienced in managing challenging stakeholders and building effective relationships

Strong people management skills with proven team leadership ability

Skilled in dealing with and managing external contractors

Experience with managing payroll and time and attendance systems (preferred)

Some background in soft services within a facilities or operational environment

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing

resourcing.team@uk.issworld.com

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:

TalentPlace

To find out more about what we do -

https://www.uk.issworld.com/