Job Description

We are Oasis Retail Services, Northern Irelands leading Casino experience provider.

We are looking for an Arcade Supervisor to assist the manager in the running of one of our high class Casino Experience Centres.

Oasis has been involved in many aspects of the gaming machine industry and its success and growth have been a direct result of a carefully nurtured reputation and a forward-thinking professional approach. From small beginnings, Oasis is now a significant operation with the main emphasis of its business development being in Northern Ireland and employing circa 150 people.

Our gaming centres are designed to be elegant and comfortable spaces for adults who chose to play gaming machines to enjoy their leisure time. Our gaming centres are all fitted out and maintained to the highest standards to provide our customers with the environment they deserve.

We provide a mixture of the most popular and modern gaming machines available in Northern Ireland, and constantly invest in new equipment to ensure customers are provided with an excellent selection of machines.

Benefits Package

Attendance Bonus -

Based on annual sickness

Overtime rate paid

Extra holiday for your birthday

Late night rate -

Extra for every hour after midnight

Company Sick Pay

Lunch or evening meal provided

Employee of the month scheme

Company Pension

Company progression

Comprehensive training and development

Job Security

Main Duties

Ensuring the smooth running of the Branch.

Ensure high levels of housekeeping and presentation throughout the whole location at all times.

Ensure high standards of service and hospitality are always delivered to all customers.

Maintaining high levels of presentation in all areas of work.

Supervision of customer care staff.

Ensure staff are neat and correctly always wearing company uniform.

Ensure staff deliver high standards of customer service and hospitality.

Assist Branch Manager with weekly collections taking care to follow company procedures.

Key holder duties and responsibilities

Ensuring Company policies and procedures are adhered to.

Ensuring correct completion of all paperwork.

Be responsible for the security of Company property, reporting anything suspicious immediately.

Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.

Adhere to Company policies and procedures relating to health and safety, security, and food hygiene.

Communicate with customers and other staff effectively.

Report any machine faults and errors immediately.

Any other duties as required.

Generally working within your allocated branch, although there may be requirements to cover in other Oasis Branches.

Weekend and public holiday cover required.

Working hours - 38, some flexibility required.

Job Types: Full-time, Permanent

Pay: 13.75 per hour

Expected hours: 38 per week

Additional pay:

Bonus scheme
Benefits:

Additional leave Company pension Discounted or free food Sick pay
Education:

GCSE or equivalent (required)
Experience:

Cash Handling: 1 year (required) Customer Service: 1 year (required) Staff Supervision: 1 year (required)
Work Location: In person