Please apply at https://www.hartlepoolfe.ac.uk/college/jobvacancies
Post Title: Apprentice - IT
Reporting To: Head of IT & Learner Resources
Salary: National Apprenticeship rate - 7.55 per hour
Contract: Temporary Apprenticeship
Hours: Full Time, 37 hours per week Holidays: 29 days + bank holidays
The Specific Nature of the Role
To provide IT Support services to staff, students and external clients, embrace the College's RESPECT values. The post-holder is expected to be an excellent team player and embrace the College's RESPECT values.
Main Duties and Responsibilities
To provide networking and software/hardware maintenance services across the college to students and staff
Carry out routine maintenance on computers and equipment
Repair faulty computing equipment
Monitor and report faulty equipment and to ensure repair
Provide support to management and lecturing staff
Prepare materials, set up equipment/check equipment as required
Monitor and respond to the helpdesk requests
Respond to helpdesk phone calls
Help maintain the colleges MIS databases
Help support the colleges photocopiers
Deployment of new hardware/software
Fault find software errors
Be willing to undertake appropriate training
To promote and implement the policies of the corporation to ensure the efficient operation of its business and the welfare and interests of its students and employees
To perform such duties consistent with the position as may be, from time to time, assigned by the Principal