Job Description

Appointments Administrator

Office based in Central Croydon

Full Time/Part Time: 37.5 hours per week, Monday to Saturday (day off negotiable); 1x 30 hours per week

We are seeking a reliable and organized Appointments Clerk to join our busy team within the NHS. This role will involve scheduling patient appointments, managing appointment diaries, and providing excellent customer service.

Key Responsibilities:

Schedule patient appointments accurately and efficiently, taking into account patient preferences, provider availability, and appointment durations. Manage and maintain appointment diaries, ensuring that all appointments are recorded and updated correctly. Respond to patient inquiries and requests in a timely and professional manner. Coordinate with healthcare providers and administrative staff to ensure smooth appointment scheduling and patient flow. Assist with the preparation of appointment letters and reminders. Contribute to the development and implementation of processes to improve the appointment scheduling process.

Essential Skills and Experience:

Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Strong attention to detail and accuracy. Proficiency in Microsoft Office Suite and other relevant software. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with colleagues and patients. A commitment to providing high-quality customer service.

General Requirements:

Record work activities in compliance with local policies and standards. Foster professional relationships with team members and external stakeholders. Uphold principles of equality, diversity, and confidentiality in all interactions. Prioritize health, safety, and security in the working environment.

What We Offer:

Competitive rate of pay at 13.00 per hour Company sick pay and access to retail discounts through the Blue Light card. Increasing holidays with length of service. Dedicated learning and development support. Access to one-to-one confidential counseling sessions through the NHS Employee Assistance Programme.
If you're ready to make a difference and support the delivery of exceptional clinical services, apply now to join our dynamic team!

Email the HR team communitas.hr@nhs.net for a further queries and information.

About us:

Communitas Clinics are providers of Intermediate Healthcare services, currently in Dermatology and ENT for the NHS. Our business is expanding rapidly and we are now looking to recruit a Clinical Administrator.

Communitas Clinics is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employees always have a responsibility to ensure the wellbeing and safety of children and vulnerable adults under the care of the organisation and to comply with Communitas Clinics' policies and procedures in this. All employees will be subject to background checks, enhanced DBS checks and reference checks.

Benefits:

Casual dress Company events Company pension Employee discount Sick pay
Work Location: In person

Job Types: Full-time, Permanent

Pay: 13.00 per hour

Education:

GCSE or equivalent (required)
Experience:

Administrative: 1 year (required)
Work Location: In person