Job Description

About Us



At FDJ UNITED, we don't just follow the game, we reinvent it.



FDJ UNITED is one of Europe's leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you'll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.



We're looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.



Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?



Objective of the Position



To support, maintain and enhance the Group's Racing Platform & Sports Platform by troubleshooting, debugging, and proactively improving platform reliability.



Main Duties / Responsibilities

Support existing and future platforms, ensuring stability and optimal performance.

Monitor and manage the uptime of our Production Environment, proactively addressing issues

Perform day-to-day management with the Support Team and liaise with international counterparts to ensure 24/7 coverage

Investigate and resolve issues raised to the team efficiently and effectively.

Proactively identify pain points and address them through various methods:

Automation to streamline repetitive tasks

Alerting to enhance issue detection and response times

Monitoring to proactively detect system degradation

Drive stakeholder engagement and build confidence with internal and external stakeholders

Communicate technical updates, incidents, and resolutions clearly to all stakeholders

Assist in the development and implementation of support operational processes and procedures

Manage team roster to ensure continuous coverage and effective workload distribution

Foster a global culture of collaboration, knowledge-sharing, and continuous improvement

Key Accountabilities / Measures

Incident resolution efficiency - Measure response and resolution times against SLAs

System uptime & stability - Ensure minimal production downtime through proactive monitoring and automation

Stakeholder satisfaction - Maintain strong relationships through clear and timely communication

Process improvements - Identify and implement efficiency improvements in support workflows

Training and alignment of direct reports - Ensure team members are up to date with best practices and technologies

JIRA hygiene - Ensure tickets are well-documented, tracked, and resolved efficiently

Essential Educational and / or Training Qualifications & Certificates



Tertiary qualification/s in a Information Technology related discipline is highly desirable



Preferred Experience and Knowledge



Experience in the application support space

Extensive knowledge in support principles including incident management, problem management, etc.,

Desirable knowledge in server stack and website support

Strong understanding of technical issue resolution

Extensive knowledge in issue debugging, analysis and resolution

Working knowledge of user journey via multiple tools

Solace / Kafka

Elastic / Grafana / Splunk

Postgres / MSSQL

Testing experience is a definite advantage

Behavioural Competencies

Leadership-driven with a proactive approach to problem-solving

Strong written and verbal communication skills, along with excellent interpersonal skills

Analytical skills to effectively triage and troubleshoot complex technical issues

Highly motivated and able to manage time efficiently in a fast-paced environment

Attention to detail and ability to work with precision

Highly organised with the ability to manage multiple priorities effectively

Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role.

Identify and raise any non-compliance incidents promptly to your line manager.

Challenge processes, policies and projects that will negatively impact compliance within the Group.

Complete all mandatory compliance training assigned to you.

Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear



LI-HYBRID #LI-ML1 #LI-MM1



Our Way Of Working



Our world is hybrid.



A career is not a sprint. It's a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.



Application Process



We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.



Details

Hybrid

Gibraltar, Madrid, London, Malta, Stockholm

Full Time Permanent

TEC2392

Location

Gibraltar

London

Madrid

Malta

Stockholm

4th Floor World Trade Center, 6 Bayside Road, Gibraltar

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Benefits

Well-being allowance

Learning and development opportunities

Inclusion networks

Charity days

Long service awards

Social events and activites

Private medical insurance

Life assurance and income protection

Employee Assistance Programme

Pension

Meet the recruiter

Maxim Martea



maxim.martea@kindredgroup.com