Job Description

Application Support Analyst
Knutsford

As a Barclays Application Support Analyst you will perform a critical role in Application Support and Service Management with responsibility to ensure stability, continuity and availability of applications, in addition to providing rapid response and recovery. You will provide technical support and Maintenance of the Business Services and Applications, alongside reactive and proactive application support.
Barclays is one of the world\'s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity \xe2\x80\x93 helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Working Flexibly
We\xe2\x80\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xe2\x80\x99 and clients\xe2\x80\x99 needs. Whether you have family commitments or you\xe2\x80\x99re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We\xe2\x80\x99re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances
Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Ensuring stability, continuity and availability of the application, in addition to providing rapid response to incidents and escalated users queries
• Owning and prioritising individual incidents and ensuring the delivery of solutions in line with Service Level agreements and Operational Level Agreements
• Meeting deadlines and quality standards, providing regular updates to key stakeholders at all levels
• Delivering documentation to agreed standards, on time and error free
• Providing 24/7 cover and support, providing expertise and specialised system knowledge to allow resolution of key incidents outside of business hours
• Identifying proactive remedial strategies to prevent future software problems and to improve the quality of delivered software
• Providing proactive and reactive monitoring and alerting
• Contributing to individual Service Improvement items including incident reduction and automation

What we\xe2\x80\x99re looking for:

• Knowledge and experience of Splunk and Kibana
• Basic understanding of Unix and scripting languages
• Experience in SQL and or Oracle scripting
• Knowledge of API\xe2\x80\x99s

Skills that will help you in the role:

• Experience in Openshift
• Experience in aPaaS
• ITIL v3 or above foundation certified
• Experience supporting APIs (RAML, Service Mesh) and aPaaS hosted applications

Where will you be working?
You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.

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