Job Description

The One Housing Service Desk provides support and service expertise to Housing Associations/Authorities across the UK and business alike that enable housing organisations to easily handle every key aspect of their business - from allocations, rent accounting and voids, to repairs and asset management.

The primary focus of the Service Desk is to manage incidents to find an effective resolution and successful customer service experience. As an Application support engineer you will have experience of supporting bespoke applications within service desk team. You will have a creative mind set to translate the customers\xe2\x80\x99 incidents into a viable solution with problem solving and analytical skills.

Job title: Application Support Analyst

:

What you\xe2\x80\x99ll be doing:

To provide support to external clients, escalating issues as necessary.

Take ownership of customer Incidents to ensure timely and effective solutions are provided.

Thoroughly investigate reported Incidents/Defects through fact gathering and remote support.

First line of defence in finding the root cause of an issue

Build strong relationships with Business Analysts, Knowledge Specialists and Technical personnel to identify workarounds, solutions and opportunities for knowledge creation.

To ensure that service level agreements are met and that both internal / external customers receive a timely response to their requests.

What we\xe2\x80\x99re looking for:

Excellent communication skills, being able to convey complex and difficult issues both verbally and in writing to customers with varying levels of technical expertise

Excellent analytical, process-oriented, organisational and problem-solving skills

Relevant Application Support / Software Support experience

Understanding of databases such as SQL, Progress - ability to read code

Works effectively within a team.

Desirable:

Experience with any of the following technologies / disciplines

Working knowledge of IIS and Web Architecture

Capita Open Housing

Housing associations, charities or authorities

ServiceNow

Data interrogation and analysis (e.g. Excel, CSV, XML, SQL etc.)

ITIL

Progress Database

SQL Server / SQL Server Management Studio

About CapitaOne

At Capita ONE, we\xe2\x80\x99re keeping society moving. Our technology is helping deliver public and community services which make the difference to children, young people and families. We\xe2\x80\x99re partnering with 120 local authorities and 200 of the UK\xe2\x80\x99s largest housing providers to support them with everything from social housing to social care, benefits and payments. Our team is passionate about people and many of them have come to us directly from local authorities and the public sector. Join us and discover better ways to support people in achieving happy, fulfilled lives.

What\xe2\x80\x99s in it for you?

Don\xe2\x80\x99t forget, you\xe2\x80\x99re part of a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we\xe2\x80\x99ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you\xe2\x80\x99ll do next:

Looking to discover more? Let your line manager know, then choose \xe2\x80\x98Apply now\xe2\x80\x99 to fill out our short application and send us your CV. Any questions before taking the next step? You can contact recruiter for support.

Location: Reading - Reading Bridge House

, United Kingdom

Time Type: Full time

Contract Type: Permanent

Capita