Job Description

Application Support Analyst | Full time| Office Based| Heathrow.

This role is pivotal to the ongoing transformation of the internal and external technical service offering and the primary objective of the role is to review, design and implement business processes and technical developments across numerous platforms and functions working closely with business stakeholders and near shore software developers.

THE SALARY
Competitive - dependant on experience.

REWARDS & BENEFITS
We\'ll support your development, help you grow and also offer you a package that includes:

Competitive Annual Leave
Reward Gateway - access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
Employee Recognition Scheme
Excellent Pension Scheme
Life Assurance
Cycle Scheme

We promote a culture which encourages innovative ideas, and we appreciate your talent is key to our success!

KEY RESPONSIBILITES:

Supporting the business and senior business analysis when deploying new business processes and features
Supporting our core ERP system (Cargowise) and where necessary, new software solutions being developed
Supporting multiple projects and business units whilst working to tight deadlines
Use requirements to drive the design or review of process changes and to manage project scope, acceptance, and deployment
Plan, co-ordinate user testing, issue capture and resolution
Produce written documentation to support your work, report on your findings and to present to stakeholders and peers when necessary
To communicate with internal colleagues to understand the needs of departments and the organisation as a whole
Work with external stakeholders to understand and investigate feedback into the service, function or product provided
Consider opportunities and potential risks attached to suggestions you make
Identify the processes and information technology required to introduce your recommendations
Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern
Support staff and teams when deploying recommended changes, including helping to resolve any issues

OUR IDEAL CANDIDATE WILL HAVE:

Qualifications. A Level 2 in English & Maths - desirable.
Experience. You will have proven experience in an application support role with cargowise experience.
Communication. Show us that you have excellent communication skills and the ability to build effective working relationships both with our colleagues and with our clients. You will engage and communicate with audiences made up of a diverse background across all areas of EV Cargo.
Influence & Persuasion. You will have the ability to effectively build excellent working relationships with internal and external stakeholders.
People & Self Development. You will be a self-starter with a strategic mindset, have excellent problem-solving skills and progressively think to keep growing!
If you\'re excited about working for our company and believe you\'re a good fit for this role, we encourage you to apply. You may be exactly the person we\'re looking for!

\xe2\x80\x9cLet us be your employer of choice\xe2\x80\x9d.

ABOUT US
EV CARGO have grown to become a predominate international supply chain partner to many of the world\'s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.

DIVERSITY AND INCLUSION
Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

EV Cargo reserves the right to close the vacancy before the stated closing date if a high volume of applications is received. Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.
You must have the legal right to live and work in the United Kingdom.

If you have any queries, please contact:

EV Cargo