Job Description

The post-holder will support the delivery of a first-class prospective student enquiry service for UAL, working as part of a frontline team to provide accurate and timely information and guidance to pre and post application enquirers.

The Applicant Relations Adviser will work closely with colleagues across Student Marketing, Recruitment and Admissions (SMRA), Colleges and other departments, building the knowledge required to manage/triage a wide range of prospective student enquiries from home and international students and using this knowledge to improve responses/information provision to applicants/enquirers.

They will use a variety of relevant tools/channels (e.g. soft phones, Livechat, CRM systems, student record system, email) to support their work, and will contribute to the development of processes, frameworks, policies and guidance in relation to enquiry management.

They will bring a high level of customer focus to their work to support the provision of an excellent prospective student journey and to help improve conversion from enquiry, through application and offer, to enrolment.

About you

• Educated to A-level or equivalent
• Knowledge of admissions processes and policies is desirable
• Significant demonstrable administrative experience
• Experience of working in a busy office environment providing support to prospective applicants
• Ability to use a range of Microsoft Office applications and other systems/communication tools/channels as required
• Experience of working within a HE context, and /or on a front-line customer service team, is desirable

We are UAL

For the fourth year running, University of the Arts London is the world\'s second University for Art and Design in the QS World University Rankings\xc2\xae 2022. Our diverse and talented community comprises over 5,000 academic, professional, and technical staff. Together we are committed to social purpose. This includes creating a better and more sustainable world and championing race equality.

We offer highly creative working environments that inspire staff across all areas to fulfil their potential and continuous training to further develop their skills and expertise. We also offer hybrid and flexible working practices, and excellent staff benefits to improve your work life balance.

For further details and to apply please click the \'Apply\' button above.

Please apply early as the application closing date maybe held earlier should sufficient applications be received.

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn - a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

\xc2\xa332,264 to \xc2\xa339,342 per annum

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