Job Description

Job Number

HCC23815

Location

Hertfordshire

Directorate

Resources

Salary Range

\xc2\xa333,820 progressing to a maximum of \xc2\xa337,261

Contract Type

Variable

Full Time/Part Time

Part Time

Closing Date

04-Sep-2023

Advert Information

Job Title: Appeals Clerk
Location: remote (with a requirement to train in person a few times a year in various locations across Hertfordshire)

Starting Salary: \xc2\xa333,820 with the opportunity to progress to \xc2\xa337,261 pa (pro rata for part-time) - Pay increase pending
Hours: variable per week
Contract: variable

Contract type: variable, term-time only- requirement to work 3-5 days a week during May-July

There are no guaranteed minimum hours, and pay is equivalent of \xc2\xa317.57 per hour

Diversity: We are an inclusive employer and value a diverse workforce

Are you looking for varied, interesting and flexible work which supports families and schools across Herts?

You can play a part in ensuring that the School Admissions Appeals process is carried out in line with legislation, but bringing a human touch to a sometimes difficult process. This is a fantastic opportunity to earn some extra money from home, undertaking important but fascinating work.

Our well-regarded School Appeals Service is looking for two School Appeals Clerks to support the school admissions appeals process.

Working remotely, the role is flexible with a \'peak\' season in the summer term in which you would be offered as much work as you would like!

Responsibilities include: reading school/parental statements, explaining the process to parties via telephone, supporting parties to participate in the virtual appeals (using MS Teams and undertaking its practical management), taking detailed minutes of appeals and writing up decision letters.

The role is varied and interesting with no two appeals being the same. You will work with parents and schools, some of which will be very emotional, and you will need to be able to empathise with them whilst remaining impartial.

On an average day, you may have 10 appeals to be heard initially, with one dropping out on the day, one with an interpreter, and two which are siblings. You will need to support the volunteer panel to manage this effectively, empathetically and in line with the relevant legislation.

You\'ll need to be highly organised with excellent oral and written communication skills, and the ability to write detailed decision letters which are clear for all to understand.

We will only be recruiting those who can demonstrate empathy for all the parties, but who also have the confidence to support the panel in the decision-making process, whilst remaining independent.

This role is perfect for a \'people\' person, who needs flexibility and the ability to work from home. You can make a real difference to families and schools across Hertfordshire.

Additional Information

Closing Date: 04.09.2023
Interview Date: 19.09.2023 and 20.09.2023

For an informal discussion and more information please contact: Beckie Walsh or Sarah Matthews 01992 588548

Benefits of working for us:

• Flexible Working Arrangements (depending on the role)
• Excellent Career Development
• Salary Exchange for Additional Benefits
• Excellent Pension Scheme with Employer Contributions
• Shopping Discounts
• Support Groups & Wellbeing Schemes

Disability Confident: We are proud to be a and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).

Safeguarding: Safeguarding children and adults is of utmost importance to Hertfordshire County Council. The Council requires employees to abide by legislation and best practice to enable Hertfordshire to achieve this. This role has been identified as requiring a Disclosure & Barring Service (DBS) check. For more information

How to Apply

As part of the application, you will be required to upload your most recent CV ensuring gaps in employment have been addressed and asked to answer the 4 key questions which are located at the end of the advert and a template can be found in the \'Available Documents\'.

1.Communication Skills: What skills and experience do you have in communicating with people who are experiencing emotionally charged difficulties?

2.Organisation: How have you organised and prioritised tasks, and been methodical?

3.Written Skills: What experience do you have of taking minutes/writing reports?

4.IT Skills: How have previously used Microsoft Office packages?

If you do not provide answers to the questions and upload to your application, your application will be rejected.

Available documents

Local Government Jobs