Job Description

Description
Hello, we\'re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We\'re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We\'re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices
As an Authorised Push Payment (APP) Fraud Specialist, you will be responsible for reviewing fraud claims received in line with the Contingent Reimbursement Model Code and assessing liability with fairness and integrity to ensure the best possible outcome is delivered to the customer.
This role will operate on a shift pattern - 37.5hrs a week (5x7.5hr shifts), Mon-Sun 9am-5.30pm. However all contracts across operations are on a 24/7 and therefore could change to meet business needs.
Responsibilities:

• Review APP claims received as both the sending and receiving bank.
• Ensuring claims are investigated efficiently and in line with PSD2 requirements.
• Communicating with customers to obtain additional information when necessary to support their claim and delivering final outcomes post assessment.
• Working to a high standard, meeting strict timeframes whilst working under pressure.
• Liaising with Risk and Legal where necessary to gain advice and counsel on cases, to ensure the right outcome is delivered.
• Work as part of a team and supporting colleagues as and when required in order to reduce workload(s).
• Ensuring feedback is provided to appropriate parties in instances where an error has been identified.

Requirements

• You will have experience in a Fraud/Financial Crime role or similar.
• Preferred experience using fraud detection and reporting systems, such as CIFAS and SIRA.
• Excellent communication skills, both written and orally.
• A strong eye for detail and able to notice small but important
• A team player who is also able to work independently to deliver in a fast-paced work environment.
• Attention to detail, with the ability to act with urgency and escalate issues as and when necessary.
• Ability to liaise with different teams and stakeholders with confidence to assist your investigations.
• Strong interpersonal and organisational skills.
• Ability to understand complex problems and identify potential solutions.
• Able to adapt to change positively and quickly

Benefits

• Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day\'s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:You may be put off applying for a role because you don\'t tick every box. Forget that! While we can\'t accommodate every flexible working request, we\'re always open to discussion. So, if you\'re excited about working with us, but aren\'t sure if you\'re 100% there yet, get in touch anyway.We\'re on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we\'re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we\'re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

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