Job Description

On our path to becoming the world\'s favorite way to shop, we\'re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We\'re in search of global talent eager to embrace our atmosphere and defy their own expectations.

Are you interested in fraud, money laundering or other suspicious and illegal activities? Do you have an eye for details? Do you enjoy making decisions? Are you a self-driven problem solver with a critical mindset? Are you a great communicator?

Then Merchant Monitoring is for you. Merchant Monitoring is an operational team focusing on mitigating risk imposed by merchants and to minimise the financial and reputational losses for Klarna. All decisions are made by analysing merchant behaviour in order to find anomalies which indicate suspicious activity. We aim to resolve any discrepancies together with our merchants, therefore strong communication skills are essential.

Currently we are looking to strengthen our team with another star. As part of the Merchant Monitoring team you will be working as a member of Business Operations and together with the rest of the team you will be analysing merchant behaviour and taking necessary action.

Main task include

• Act on alarms and deviant merchant behaviour, such as detecting merchant fraud attempts, bankruptcies, operational issues and other potential cost drivers
• Communicate externally with merchants via phone or email
• Keep stakeholders informed across the organization
• Work with improvements in terms of framework/ routines, tools and processes

Who you are:

• Have a structured and organised way of working
• Ability to work in a fast paced environment and to handle multiple tasks simultaneously
• Strong capability to take on a holistic perspective and common sense
• Have an eye for detail and a critical mindset
• Not afraid of making decisions
• You have some previous knowledge/experience of working with AML
• You are a clear communicator on the phone and email on a B2B level
• Your are fluent in English and also speak German (native/ C2 level)

What we offer:

Diversity & Community

With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.

Ownership & Impact

Here, every voice matters. We\'re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.

Trust & Collaboration

Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we\'re on this path together.

If you love what you do, you should love where you do it. We appreciate that everyone\'s different and has their own preferences of where and how to work. We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely. This means that combining both is the key to success.

At Klarna, You can choose between working from the office, hybrid within your employment country, or even outside of it for up to 20 working days per year. Flex it up! \xef\xbb\xbf

Challenges & Rewards

We take a very Swedish approach to benefits. Support for parents, health and wellness perks-we\'ve got you covered.

About Klarna

Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control. Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna\'s innovative technology to deliver a seamless shopping experience online and in-store. Klarna has over 6,000 employees and is active in 45 markets. For more information, visit

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.

Klarna