Job Description

:

Hello, we\'re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We\'re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We\'re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

As an Investigator at Starling Bank you will be part of a team responsible for detecting and preventing money laundering and terrorist financing. In this role you will use monitoring tools to identify and investigate suspicious activity. An understanding of investigative practices and money laundering typologies is essential for this role and successful candidates will enjoy working on a diverse range of investigations within a fast paced environment.

Applications for this role will close on 11/01.

The Shifts:

We enable our customers to manage their money 24 hours a day, 7 days a week, 365 days a year. Whenever they need us, we will be there. This role will predominantly operate on a shift pattern of 37.5 hours a week per week (5 x 7.5hr shifts), Monday - Friday, 9am-5.30pm, with the requirement to work 1 weekend day every 12 weeks.

Training for the role:

We have a 6 week training programme which is run from the office so you\'ll need to be able to commit to being in the office during the day for your first 6 weeks with us. The training gives you all of the skills and support you need to succeed at Starling!

This is a hybrid role, the first 6 weeks will be spent full time in our office, moving to 1/2 days per week, after this period.

The recruitment process:

Once we have reviewed your initial application, if we feel you have the skills and experience for the role we will ask you to record a video to answer a few technical questions and to tell us why you would be a great addition to the team. If you prefer you can have a call with a member of our Talent Acquisition team to answer the questions instead.

After this, the final stage would be a video interview with our AML & CTF team, where they will discuss the role, your skills and experience in more detail and answer any questions you may have about the role and what to expect! You will also be asked to complete a written task, as part of the final stage.

Responsibilities:

• Completing investigations in response to a variety of trigger events that include transaction monitoring alerts.
• Conducting objective, fair, thorough, and timely investigations into potentially suspicious activity, that comply with internal policy and relevant legislation and regulation.
• Communicating with customers to establish circumstances in order to make a fair, logical decision.
• Maintaining accurate records.
• Managing a large and varied volume of investigations.
• Supporting management by escalating instances where the case volumes in queue are high or are impacted by high risk factors.
• Identifying and escalating emerging financial crime trends through activities completed.
• Being willing to learn and to engage with awareness and training opportunities for both self-generated and management-led learning.
• Supporting the growth of Starling by being proactive, raising risks, speaking up and providing solutions to digitise, automate and improve processes.
• Responding to Court Orders and Information Requests from Law Enforcement Agencies via email and telephone
• Any other reasonable management request.

Requirements:

• Established knowledge of relevant legislation, regulation and preventive / detective measures (intermediate or expert level qualifications are preferred).
• Established knowledge of money laundering typologies and trends for financial services.
• Experience of completing AML or CTF investigations (two years experience or more is preferred).
• Ability to draw own conclusions based on relevant data and to make the right decisions, considering both the business and customer outcomes.
• Being meticulous and organised, with the ability to manage own workload.
• Being a good communicator.
• Enjoying working in a team environment.

Benefits:

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day\'s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us:

We\'re on a mission to radically reshape banking - and that starts with our brilliant team. We know that our bank is only as good as the people who build it. From customer support and engineering to marketing and business development, we\'re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

You may be put off applying for a role because you don\'t tick every box. Forget that! While we can\'t accommodate every flexible working request, we\'re always open to discussion. So, if you\'re excited about working with us, but aren\'t sure if you\'re 100% there yet, get in touch anyway.

Starling Bank is an equal opportunity employer, and we\'re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Starling Bank