Job Description

We have an exciting opportunity to join our Amazon Operations team as an Amazon Compliance Co-ordinator on a 12 month fixed term contract (could be considered a secondment).

The Penguin Random House (PRH) Services UK Amazon Operations Stream is responsible for the end-to-end order management and fulfilment process into Amazon in the UK and internationally. Compliance is a key element to ensuring PRH Services are able to maintain a cost-effective delivery channel in to Amazon.

As an Amazon Compliance Co-ordinator you will be responsible for reviewing and monitoring PRH operational performance metrics at both TBS & GBS sites with Key Customers, being able to identify and resolve issues as they arise, reporting to key stakeholders in a timely manner

You\'ll be working with teams across the PRH business, Sales, Inventory, Production, DMS, Customer Services, Logistics, Warehouse Operations, Technology, Credit Services and many other functions.

During this role you will have exposure to senior members of staff with the ability to grow and learn professionally, with dedicated days to your own professional learning and development.

We are open to seeing candidates from a range of backgrounds, for instance, this role would suit someone from a customer services, logistics or distribution background.

Key Responsibilities:

• Perform root cause analysis to identify compliance issues as the start of a trend, escalating and tracking these to minimise impact on PRH Services
• Monitor, dispute and report on chargeback performance on Amazon Vendor Central, for the UK, Germany and France, coordinating with relevant departments to build efficient claims/dispute cases; capture and input this data into our centralised data source
• Monitor and report on failed deliveries, consolidating re-booking, cost and compliance impact
• End-to-end tracking of chargebacks through reconciliation and weekly/monthly reporting
• Liaise and coordinate with Amazon EIS (enhanced instock services) to identify root causes, raise issues and work with EIS towards resolution

• Input into key projects within the PRH business, play an active role in supporting and delivering project objectives
• Support the business with day to day BAU SOP enquiries, work with the relevant support teams if required to resolve and feedback to the business

Candidate profile:

• Knowledge of Microsoft Suite, including Excel. Ability to use of pivot function and table queries is desirable (training will be provided)
• Analytical skills with the ability to identify data trends and create appropriate reports
• Understanding of the Amazon and vendor working
• A commitment to providing great service to internal and external customers
• An individual who enjoys working within a team and shares information freely and is willing to support their colleagues
• Confident, friendly and professional manner with the ability to adapt their communication style appropriately to the audience
• Attention to detail skills and ability to be proactive and reactive
• Ability to work on own initiative in line with the agreed work flows and processes

There will be an extension handover period for this role, you will be trained by your manager and be able to learn from the current Amazon Compliance Co-ordinator.

This is a hybrid role where you will be expected to be in the office based in Frating, Colchester, once a week. Working patterns can be discussed at interview stage.

To apply for this role, please apply with your CV and cover letter by Sunday 27th August.

Salary: circa \xc2\xa324,000 depending on how skills and experience align to the role

Our employees are the heart of our business. We have a range of benefits to reflect our commitment to our employees, some of which are:

• 27 days paid holiday entitlement in year one (plus bank holidays), increasing a day each year up to 30 days
• Medical cover
• Life assurance
• Cycle to Work scheme
• Discounted gym membership
• Generous pension scheme
• Summer working hours (role dependent)
• Volunteering policy and charity matching
• Employee Assistance programme
• Mentoring programme
• Extended gender neutral parental leave
• Access to books and eBooks across Penguin Random House UK
• Each site has trained mental health first aiders
• We plant a tree for every new employee to our business

Our creativity is inspired by different perspectives, so we want our culture to be one of belonging, where everyone feels welcome and where differences are celebrated.

As a Disability Confident Committed organisation, we\'re part of the offer an interview scheme. This is where disabled applicants who meet the essential criteria for the role can opt in to get to the next recruitment stage. There may be some situations where volume of applicants means we can\'t take all eligible candidates to interview.

We want to make sure disabled applicants can be their best at each step of the recruitment journey. If you need adjustments during the application process, we encourage you to get in touch with us at . Remember, you only need to share what you are comfortable to for us to support your adjustment request. Find out more about our approach here:

We partner with The Book Trade Charity, who provide financial assistance for people looking to get into the publishing industry; you can find more information and talk directly here:

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.

Company: Penguin Books Limited

Country: United Kingdom

State/Region: Essex

City: Frating

Postal Code: CO7

Job ID: 262315

Date: 19 Jul 2023

Location:

Frating, ESS, GB, CO7

Penguin Books