Job Description

Company Overview

Bolsover Cruise Club is the UK's leading cruise agent, specializing exclusively in premium cruise brands. With a commitment to providing exceptional customer service and expert knowledge, we have established ourselves as the market leader in the cruise industry, offering our members the best deals and discounts for unforgettable cruise experiences.

Summary

Working in our After Sales Support department at Bolsover Cruise Club, you will play a vital role in supporting our sales team and enhancing the customer experience. This position is essential for ensuring that our clients receive top-notch service as they plan their dream cruises.

Responsibilities

Handle inbound calls and emails, resolving customer enquiries efficiently and professionally. Address any post-booking customer queries or concerns, providing timely and clear responses to inquiries related to their bookings, changes, cancellations, and other services Deliver excellent customer service by ensuring all queries are resolved with empathy and attention to detail. Manage flight bookings, documentation, and post-booking queries via internal support bins. Conduct updates or system actions as required to support individual customer journeys. Collaborate with other departments to resolve customer issues effectively.

Requirements

Proven experience in customer service, preferably in travel, retail, or contact centre environments. Strong multitasking and administrative abilities with exceptional attention to detail. Self-motivated and capable of working independently while contributing positively to team goals. Ability to work collaboratively within a team environment. Self-motivated and capable of working independently while contributing positively to team goals. A passion for travel and knowledge of cruise lines is a plus.
If you are enthusiastic about travel and ready to support our mission of delivering exceptional cruise experiences, we invite you to apply today and join our award-winning team at Bolsover Cruise Club!

Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Company events Company pension Free parking Health & wellbeing programme On-site parking
Schedule:

8 hour shift
Work Location: In person

Application deadline: 16/05/2025