Job Description

What you'll bring to the team:

Fancy taking a leading role in the ULTIMATE fame experience? Truly immerse yourself in fame and taste the life of the rich and famous, through a combination of our historic artistic methods (that date back centuries, by the way!), immersive sets and pioneering modern tech.



Our talent agents are currently scouting for the latest stars to join our phenomenal cast. We're looking for an Admissions Supervisor to join our team to help create memorable and unique experiences for our guests.



First and foremost, you'll be working out on the front-line within the attractions, welcoming, greeting, interacting with, and helping our guests at every opportunity. You will be responsible for the day to day running of the admissions function, directing your team to actively improve visitor spends to exceed budgeted targets through product knowledge and effective upselling.



On a normal day, you'll be looking after ticket sales and queue line management as well as making sure there is a smooth and safe flow of guests throughout the attractions, all whilst leading from the front and ensuring that your team deliver exceptional customer service to all guests.



You'll be responsible for the training and development of your team and will therefore adopt an enthusiastic, assertive, and passionate approach to guest care and actively encourage and support new and innovative ideas from your team.



This is a 6 month fixed term, full-time role, working 5 out of 7 days. Due to our business being open all year round we require full availability, including weekends and bank holidays.


Qualifications & Experience:
The ability to work with colleagues effectively and manage a large team. Increased health and safety awareness Strong customer service skills and the confidence to be able to deal with a high volume of guests daily, as well as lead a team Experience of working to a high standard within a high pressurised environment, ideally within the retail, hospitality or entertainments industry Can take responsibility, step up, and take the lead when the pressure's on, thinking on your feet, personally handling operational problems, and turning complaints into positive experiences.

Benefits:
25% discount in our retail shops and restaurants and 40% off LEGO online Hourly pay, paid fortnightly Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year Discounted rates at Merlin hotels all over the world Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at

gatewayuk.recruitment@merlinentertainments.biz

and one of the team will get back to you as soon as possible.