Job Description

Starting salary:

24,454 per annum (pro rata)

Contract type:

Fixed-term

Band:

A

Location:

Stirling Castle

Working Hours:

4 days out of 7, 26 hours per week and will include weekend and public holidays

Interviews:

To be held in person at Stirling Castle on Week Commencing 19 May 2025


Your role of Admissions Assistant with Historic Environment Scotland will be a fixed term position up until the end of September 2025. The likely start date for this role will be in late May or early June 2025.


Are you looking for a flexible seasonal job that is both fun and unique? You'll get a unique view into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to Stirling Castle during the season.


This post sits within the admissions team within Stirling Castle, working closely with members of the castle's retail and guiding team, to deliver a seamless visitor experience across the castle. This will involve roles such as selling tickets and promoting memberships, greeting visitors, and working in the car park.


This is an exciting opportunity to work for the lead body responsible for the historic environment in Scotland. We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

Benefits of joining us at Historic Environment Scotland

Enrolment onto a Civil Service Pension scheme - 28% employer contribution 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays Reimbursement for relevant professional subscriptions Support for further education and personal development Study leave for work related courses Flexible working hours (where appropriate) Free entry to all of our properties (with up to three guests) Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role

Customer Service

Provide the warmest welcome to our visitors and engage proactively with customer service. Process and promote admissions transactions through the till system, selling appropriate tickets and products to visitors Ensure a high standard of presentation throughout the site, following appropriate housekeeping processes in both public and staff areas. Support the team in achievement of quality assurance Key Performance Indicators (KPIs).

Teamwork

Proactively communicate with colleagues across the site to ensure high performance, standards and consistency.

Commercial Awareness

Working together with your Castle Team to achieve overall commercial performance targets. Promote commercial opportunities within the Castle, such as upcoming events and retail products where appropriate.

Health and Safety & Compliance

Ensure the security of the site, buildings and contents, during visitor opening hours. Monitor and comply with all H&S procedures/guidance relevant to the castle. Follow correct procedures to ensure safe operation of all equipment. Ensure that the health and safety of staff, visitors and contractors is paramount at all times. Ensure all vehicles entering the castle and parking on the esplanade have the appropriate approval.

Key requirements of the role:

In order for you to be successful in this post, we will be looking for you to complete a

cover letter

which addresses:

1.

Why you are interested in the post with Historic Environment Scotland

2.

How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past.


Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience.

Essential Criteria:

Experience delivering high standards of customer service. A genuine interest in working within the heritage tourism industry. Experience of working in a fast-paced, busy environment. Cash handling experience.




We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.


We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at recruit@hes.scot or call our Head Office at 0131 668 8600 and speak to a member of our People Team.


Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.