Job Description

JOB TITLE: Administrator/ Reception supervisor

LOCATION: Clifton Rise Family Practice

Clifton Rise Family Practice looking for an enthusiastic, highly motivated Administrator/ Reception supervisor to join our dynamic, committed and friendly practice team.

This post requires working under own initiative with a flexible approach and achievement of the Practice targets. Prior experience of administration is desirable for this position. An understanding of the structure of the NHS is advantageous.

Main duties of the job

The post holder responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team & will liaise with internal and external stakeholders including but not limited to;

Administrator/ Reception supervisor will work closely with all our team on site and will report to the Practice Manager and the GP partners.

Main Role Responsibilities

Referrals- Processing referrals via eRs and duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS). Offer general assistance to the Practice team and project a positive and friendly image to Patients and other visitors, either in person or via the telephone. Receive, assist, and direct Patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Commitment to supporting the delivery of excellent patient care with vision, willingness and drive Demonstrate excellent organisational and effective communication skills Robust business and administration skills to maintain and improve the business Ability to deliver against key targets Insurance and Medical Reports etc. Snomed Coding Registrations & Incoming and outgoing medical records management Summarising of Medical records QOF, KPI & Screening recalls Organise Meetings (includes Clinical, MDT and HV meetings) & Meeting minutes. Ensure that decisions made at the MDT have been actioned, making and chasing ongoing referrals. Keep abreast of urgent care plans and ensure that, when a review date is due, the MDT is alerted. Keep the database up to date ensuring that plans are updated, Organise and minute meetings of the GP leads. Ordering IT- Issues reporting and escalating to the support desk Pathology delegation Processing documents via Docman 10 Participation in recall lists / delegate where necessary FP34 monthly submission Basic review of all non-clinical staff annual leave cover. Arrange quarterly Infection Control Audit with the nurse monthly Payroll (Basic screening to collect and submit the overtime sheets & SL documents to the manager) Help the reception team in the peak time answering patient incoming calls, transferring calls or dealing with the request appropriately Manage all administrative queries internally and externally as necessary First line person for staff queries and patient concerns & queries Maintain, collect and submit Private Money & Petty Cash monthly sheet to the manager Maintain a clean, tidy, effective working area at all times Support all clinical staff with general administrative tasks as requested. Pathology distribution & Bowel Cancer report coding Should Complete Emis & Docman inbox & workflow management Ensure the nurse clinics are booked in Call and recall patients for reviews
HOURS: 30 hours PER WEEK; Monday to Friday (Days of working will be discussed at the time of Interview)

Please apply by submitting your CV to the Clifton Rise Family Practice Reception or apply through Indeed website

Any queries please contact - 02038308110

Job Types: Part-time, Permanent

Pay: From 25,418.25 per year

Benefits:

Company pension Employee mentoring programme Free flu jabs Health & wellbeing programme
Schedule:

8 hour shift Day shift Holidays Monday to Friday Overtime
Education:

GCSE or equivalent (preferred)
Experience:

EMIS Web: 1 year (required) Administrator or Reception Supervisor role in GP Practice: 1 year (required)
Work Location: In person

Application deadline: 09/05/2025
Expected start date: 11/05/2025