Job Description

Job Overview

Modality Partnership Hull Division has a part-time vacancy (22.5 hours per week) for an Administrator. The postholder will work within Hull Division and provide a flexible, comprehensive admin resource to support the team in the provision of service delivery. Dealing with clinical and non-clinical colleagues in an efficient and polite manner. Undertake a variety of administrative duties to assist in the smooth running of the service in accordance with procedures, protocols, and timescales. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence. Salary for this role is 12.21 per hour.

This job is suitable for individuals have a passion for working in an agile manner ensuring a high-quality administration service. The postholder will be committed to make real changes to the health care services provided within Primary Care to improve patient care.

As an employee with us you can benefit from:

Enrolment to the NHS pension scheme

Annual leave minimum 27 days, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways

Enhanced Family friendly policies

Flexible working

Wellbeing support and initiative

If you are interested in learning more, please read on.

Main duties of the job

The role is an all-rounded, hands-on administration role; the postholder will need to confidently evidence and utilise key skills such as effective communication, processing of documents accurately and in a timely manner, and demonstrate the ability to manage and prioritise the workload along with the wider team. The postholder will work in collaboration with local divisions (including Divisional Boards) and the National Modality Business Support Team to deliver innovative ways of working to meet the strategic aims of the organisation.

The role is not a regular 9am-5pm job and is not a patient facing role as you will provide back-office administrative support to the division. The job requires innovation, flexibility, and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

Overview of your organisation

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key stakeholders to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction.

All employees are welcomed to take enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.

Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.

To provide an efficient administrative service supporting all Modality Practices.

To support the administration of meetings across Practices including organising and arranging meetings, room/venue bookings, arranging catering/refreshments and attending and minuting meetings as required on behalf of the Division.

To assist clinical staff by preparing medical/insurance and other reports, tracking progress to ensure prompt turnaround and payment where appropriate.

To support clinical staff with the effective management of medical and insurance reports i.e., sending notes, checking notes, typing reports, tracking payments, requesting records transfers.

To assist Practices with the preparation and coordination of complaints responses and reports.

To support the Practices and Informatics team with outstanding call and recall actions including test result workflows linked to LTC management, coordination of childhood imms and cytology administration.

To support the Practices and Informatics team with the processing of activity claims.

To accurately record clinical activity on patient records, scan and file documents ensuring quality assurance processes are maintained.

To support the Division with effective stock ordering, processing all clinical and non-clinical orders in a timely manner.

To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.

To assist with the gathering of statistics and information when required.

To attend meetings as required and participate in PLT sessions.

To participate in the induction and training of new team members to ensure they meet their objectives.

To ensure learning from individually attended training sessions is cascaded to all members of the team.

To provide cover for members of the central Clinical Support Team during periods of sickness and annual leave.

You will love this job if you have a passion for helping and interacting with patients to provide and process information in response to enquiries. You will also be able to enhance your computer skills by using MS Word, Outlook, Excel and other relevant software packages.

If you feel this is the ideal career and looking for a daily challenge, we welcome an application for you to join our growing team of likeminded people.

Please note Modality Partnership reserves the right to close this vacancy at any time during the advertising period.

Pre-employment

Vaccinations

As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

Right to work checks

All applicants invited for interview will need to prove their right to work in the UK at the interview stage.

References

References must be secured prior to beginning employment, one must be your current or most recent employer.

Employment history

You must notify us of any employment gaps of 6 weeks or more.

Person Specification:

What are the minimum requirements all candidates need to meet?

Qualifications and Experience:

We require high performing team members to join our team with:

Knowledge:

MS Word, Outlook, Excel and other relevant software packages

Medical terminology NHS systems - desirable Knowledge of/experience from within NHS

General Practice desirable

Skills:

Customer service orientation

Excellent listening, communication and interpersonal skills

Accurate typing and word processing

Administrative and organisational skills

Ability to follow policies, practices and protocols.

Computer-literate and adaptable in using different software

Personal Qualities:

Professional approach to work

Good telephone manner

Strong team player

Responsive and positive outlook

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 22.5 per week

Benefits:

Company pension Cycle to work scheme Health & wellbeing programme
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 08/05/2025