Job Description

The Agena Group was formed in 2019 as a UK based multi-disciplinary company. We specialise in parking and software solutions. Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services.Were working hard to raise standards within the parking industry, and to promote regulatory compliance. We invest heavily in our people to provide them with opportunities for growth and development, with dedicated programmes designed to help our employees fulfil their true potential.Agena takes pride in the quality of solutions that we provide, the expert knowledge of our staff and the strong partnerships we have with our customers. Were here to help you think differently about parking. Why not join us?We are seeking a dedicated Appeals Adjudicator to join our Appeals team. In this role, you will manage, investigate, and respond to appeals received via post or email.Key Responsibilities and Duties:

• Facilitate the resolution of appeals submitted by the public.
• Collaborate with third parties to gather evidence and bring appeals to a satisfactory conclusion.
• Maintain the highest standards of work quality.
• Perform additional duties as requested by CPM Management.
• Deliver exceptional and efficient customer service.
• Comply with external codes of practice and internal policies and procedures.

If you are committed to delivering excellence and have a passion for customer service, we would love to hear from you!Who you are

• Able to process detailed information effectively and consistently
• Able to work effectively with others in order to achieve a shared goal - even when the object at stake is of no direct personal interest
• Able to adjust to existing rules, procedures and policy. Finding reinforcement from the right authority when in doubt
• Maintain and set high quality standards, striving for continuous improvement and quality assurance
• Driven to meet processing targets

The ideal candidate will have worked in a target driven administration role before.Salary: xc2xa323,795.20Duration: PermanentHours: 40 per week.Location: Lancing, with hybrid working flexibilitiesFree onsite parking. Casual office dress code.Other information:xc2xb7 Our selection process is as follows: Application Competency Based Interviewxc2xb7 You must be able to legally live and work in the UKxc2xb7 The postholder will be required to travel to external meetings on occasion by most effective means available. Having a UK driving licence would be desirable.What we offer/ BenefitsWe know theres more to life than work thats why when you join Agena, youll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.xc2xb7 Incremental holiday increases to recognise long servicexc2xb7 2 volunteering days a yearxc2xb7 Unlock your potential with our training, learning & development, and apprenticeship options throughout your careerxc2xb7 Employee Assistance Programme - 24/7 confidential, independent and professional counsellingxc2xb7 Cycle-to-work schemexc2xb7 EV Charging points at office locationsxc2xb7 Regular team/company socialsxc2xb7 Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.We are a Mindful Employer and are committed to supporting your mental health at work.The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact

Agena Group