Job Description

Administrator / Administration Assistant, known within the charity as a Legacy Case Administrator, with experience of providing administrative support, strong Microsoft Office skills using Word, Outlook and Excel and excellent interpersonal and communication skills is required by Guide Dogs based in Reading, Berkshire.

SALARY: \xc2\xa320,400 - \xc2\xa324,750 pro rata

BENEFITS: 26 Days Holiday plus Bank Holidays. A generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme.

LOCATION: Reading, Berkshire

JOB TYPE: Full-Time, 12 Month Fixed Term Contract

WORKING HOURS: 9am \xe2\x80\x93 5pm Monday to Friday, 35 hours per week

APPLICATION PROCESS: Once we\xe2\x80\x99ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

JOB OVERVIEW

We have a fantastic new job opportunity for an Administrator / Administration Assistant with experience of providing administrative support, strong Microsoft Office skills using Word, Outlook and Excel and excellent interpersonal and communication skills.

As the Administrator / Administration Assistant you will assist with the accurate and efficient administration of legacies in line with legislation, policy and best practice contributing to a high-income source for the Association.

Working as the Administrator / Administration Assistant you will support the Legacy Case Team who deal with Estates once a supporter has passed away and left a gift in their Will, to ensure that the Charity receives their full entitlement as intended by the legator.

You will need a high degree of sensitivity and emotional intelligence in order to interact appropriately with those who have recently been bereaved.

DUTIES

Your duties and responsibilities as the Administrator / Administration Assistant will include:

• Provide administrative support to the Legacy Case Team

• Managing a small caseload of non-contentious pecuniary, specific and residuary legacies with support and supervision provided by Legacy Case Officers

• Communicate professionally, sensitively and with empathy particularly when in contact with lay executors, bereaved family members and next of kin

• Ensure all incoming correspondence is uploaded onto legacy case management software accurately and on a timely basis

• Manage the allocation of new cases to case handlers in line with policy

• Ensure that all legacy receipts are recorded on legacy case management software expediently and accurately allocated to the correct case

• Manage the Legacy Case Team inbox and liaise with the relevant case handlers as required

• Record and retain all information in accordance with General Data Protection Regulations

• General administrative support as required by the Legacy Case Team

• Extend legacy knowledge by learning and keeping up to date with changes in probate and other relevant law

WORKING AT GUIDE DOGS

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.

We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

CANDIDATE REQUIREMENTS

• Proven experience of providing administrative support and working as part of a team

• Basic understanding of General Data Protection Regulations (GDPR) and how it applies to the role

• Strong Microsoft Office skills with demonstrable ability to use Word, Outlook and Excel

• High degree of sensitivity and emotional intelligence required to interact appropriately with those who have recently been bereaved

• Attention to detail

• High organisational skills with ability to maintain a number of projects simultaneously

• Excellent interpersonal and communication skills

• Eligibility to work in the UK

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

Please note: we reserve the right to close any of our vacancies early.

NO AGENCIES PLEASE

HOW TO APPLY

APPLICATION PROCESS: Once we\xe2\x80\x99ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

CV\xe2\x80\x99s of Job Applicants meeting this requirement may also be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-C11119

This job is being advertised by AWD online on behalf of Guide Dogs Full-Time, Contract, Administrative Jobs, Careers and Vacancies. Find a new job and work in Reading, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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