Job Description

Job Title: Administrator (Mortgages)
Working Pattern: 36.25 hour working week, office is open Monday to Friday 08:00 - 18.00 so shift patterns will reflect this
Salary: \xc2\xa321,000 and up to 20% bonus and benefits
Location: Blackpool (FY4 2FB), 5 days a week in the office

We\'re building an amazing team and we\'re looking for a hardworking and driven Administrator to support us on our journey.

The main purpose of the role is to ensure all aspects of administration are carried out with care and attention to detail, adhering to the appropriate policies, procedures and government legislation. The job holder will be required to comply with the individual conduct rules and meet the Company\'s fit and proper standards, which will be assessed on a regular basis.

About Tandem

We\'re Tandem. The UK\'s fairer, greener, digital bank providing hard working people across the UK with sustainable ways to borrow and save.

With more than 500 people in London, Blackpool, Cardiff, Durham and Manchester, all working together to create a fairer, greener, more accessible bank for people across the UK.

We\'re on a mission to proactively help our customers to reduce their carbon footprint and accelerate the UK to net-zero carbon emissions by 2050 and we need more people to help us achieve this goal.

We\'ve taken the beliefs, behaviours, and personality and created four underpinning values. These values demonstrate our guiding principles and behaviours for everyone at Tandem. Our ambition is that these values are ingrained and always front of mind when we\'re engaging with our stakeholder audiences. Our values are BRAVE, ENTERPRISING, SIMPLE and TOGETHER.

Our Team

Led by our Managing Director, the Tandem Mortgage team are building an exciting new proposition to the industry.

We\'ll offer our new mainstream products to hard working people across the UK through our network of dealer partners with a very clear focus on our Green and Fair credentials.

Our aim is to help power the potential of our customers, people, partners and investors.

What we\'re looking for:

The successful candidate will demonstrate the following experience skills and behaviours:

Essential:

• Excellent attention to detail and desire to provide excellent customer service
• Exceptional written and oral communication skills
• Good organisational and time management skills
• The ability to work on your own initiative
• Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines

Qualities we look for:

• Good organisational and time management skills resulting in the ability to prioritise tasks to meet tight deadlines.
• Ability to positively contribute to a team.
• Excellent written and oral communication skills.
• Honesty and reliability

What you will be working on:

The successful candidate will be responsible for the following:

• Checking that intermediaries meet the criteria for submitting mortgage applications to Tandem
• Flexible approach to ad hoc tasks
• Manage internal admin system
• Conduct internal and external phone calls and manage relevant
• Ensure all system generated letters are sent daily
• Filing, retrieving, and correctly storing away and scanning (DMS) documents on to accounts
• Accountability for individual performance and contribution to achieve KPI\'s set by the business.
• Ownership of individual performance and personal

Benefits
Our rewards are getting a big update, with enhancements due to land in early 2023!

Current Rewards

• 25 days annual leave plus 8 days bank holiday
• Buy or sell up to 5 days holiday a year
• Free flu jabs
• 1 day off for your birthday
• Electric Vehicle scheme
• Free cereal and snacks in the office
• Cycle to work scheme and a free helmet
• Perkbox for treats and discounts
• Pension contribution
• 2 days per year paid volunteering

Take part in our Green Deal

• Volunteer 2 days a year for charity

receive an early Friday finish * Raise \xc2\xa3200 per annum for charity

Tandem provide PR and marketing support * Have renewable energy at home

receive an additional 1-day annual leave * Drive a lower emissions or hybrid car

free raffle entries with the chance to win a weekend away for 2 * Drive an electric car

receive \xc2\xa3500 towards a home charger

You can find our Applicant Privacy Policy

Tandem Money is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.

No agencies please.

Tandem Bank