Job Description

Position: Administrative Officer Contract: Temporary, 6 months with the possibility of extension Hours: 37.5 hours per week, Monday to Friday, shifts covering between the hours of 7:30 am to 16:00 pm (working 7.5 hours per shift) Pay rate: \xc2\xa312.83 per hour Location: Durham, Office based Start date: As soon as clearance has been passed. Would you like to be responsible for completing all duties as a Processing Specialist within the Decommissioning Team for our client, maintaining a fully operational counter and paper processing service which complies with Service Levels?
As a Processing Officer your duties will include specialist tasks such as decommissioning of the BPO services, supporting the transition to the SVS operation and responding to any ad hoc client requests.
Key Responsibilities

• Undertake all counter back-office roles, including cashiering, scanning and data verification of all counter applications ensuring that all relevant SLAs are fully met.
• Ensure all upgrades are processed accurately and within expected time scales.
• Cashier all face-to-face applications accepted by the client at the counter accurately and efficiently including reconcile all payments taken within your office as part of the admin cashiering role.
• Processing of paper applications.
• Processing of RTLs.
• Other supporting activities associated with the decommissioning of BPO service and interim support of SVS.
• Undertake tasks such as examiner returns, query handling, post room support and any task required within your office as requested by any manager.

Essential Criteria

• Providing an exceptional level of customer service to all client staff and customers.
• Implementing collaborative and cooperate ways of working within your team.
• Ensuring that you display the key Sopra Steria values of Respect, Excellence, Community and Empathy within your behaviours.
• Displaying strong problem-solving skills.
• Following relevant procedures and policies.

Training

• Training may be 4 to 6 weeks.
• Holiday restrictions during training period: No holidays during the first 4 weeks of training.

To apply for the role you must have a valid Passport, 2 proofs of address, proof of NI, and must have resided in the UK for the last 5 years. At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme. Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.