Job Description

The NHS is changing. More emphasis on community-based care means there's never been a better time to join us.We are looking for an enthusiastic and adaptable Administrator to join our professional team in Polegate, East Sussex.We're a close team but we're never exclusive, if you can bring a professional approach and fresh ideas we would love to hear from you.Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.Main duties of the jobCould you use your skills and experience to support the NHS to deliver great patient care? Great patient care needs great people to support clinical teams. That's where you come in.We're always looking for enthusiastic, responsive, and adaptable people to join our outstanding trust. This role is an important one as you'll be using your knowledge, experience and expertise to provide support to our hard-working frontline NHS teams.We put patients first and we expect all of our colleagues to do the same, so although NHS experience isn't a requirement for this role you'll need to share our passion for delivering excellent patient care and keep that passion at the forefront of your professional activity at all times.The challenges come thick and fast in this role but you'll know that your input is contributing to the excellent experience our patients and service users have every day.Additional Working Pattern: Mon-Fri 830-1630About usRated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive ExcellentWe know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiencesWe ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submissionThe data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to WorkAs a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us bothSee where you can go with KCHFTcareer pathwaysDate posted20 March 2025Pay schemeAgenda for changeBandBand 2Salaryxc2xa323,615 a year per annum pro rataContractPermanentWorking patternFull-timeReference number846-7061599-UJJob locationsChaucer ClinicPolegateBN26 6QHJob descriptionJob responsibilitiesThe job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.Find out more about the community differencehere.Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity. Job descriptionJob responsibilitiesThe job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.Find out more about the community differencehere.Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.Person SpecificationQualificationsEssential

• Level 2 qualification (e.g. GCSE grades 9-4 / A*-C, NVQ level 2, BTEC diploma / certificate, O Level grades A-C) or equivalent demonstrable experience

Desirable

• NVQ Level 2 Customer Service Practitioner

ExperienceEssential

• Administrative experience, Experience of team working and versatility to take on a variety of tasks

Desirable

• Experience of handling confidential information, Experience of working with members of the public

KnowledgeEssential

• Knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint

Desirable

• Background knowledge of health and social care sector

Skills & abilitiesEssential

• Good interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues, Good written communication skills, Good attention to detail, accuracy and organisational skills

Desirable

• Ability to concentrate and focus on tasks with frequent interruptions

Personal attributesEssential

• Friendly and approachable manner, Ability to work on own initiative and as part of a team, Ability to be patient, tolerant and use discretion at all times, Commitment and enthusiasm with flexibility in working practices and attitude to work, Able to plan and prioritise effectively and work within defined deadlines

Ability to manageEssential

• Ability to maintain confidentiality at all times Ability to manage own workload

Desirable

• Ability to cope with pressure during busy periods and act in a professional manner at all times

Person SpecificationQualificationsEssential

• Level 2 qualification (e.g. GCSE grades 9-4 / A*-C, NVQ level 2, BTEC diploma / certificate, O Level grades A-C) or equivalent demonstrable experience

Desirable

• NVQ Level 2 Customer Service Practitioner

ExperienceEssential

• Administrative experience, Experience of team working and versatility to take on a variety of tasks

Desirable

• Experience of handling confidential information, Experience of working with members of the public

KnowledgeEssential

• Knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint

Desirable

• Background knowledge of health and social care sector

Skills & abilitiesEssential

• Good interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues, Good written communication skills, Good attention to detail, accuracy and organisational skills

Desirable

• Ability to concentrate and focus on tasks with frequent interruptions

Personal attributesEssential

• Friendly and approachable manner, Ability to work on own initiative and as part of a team, Ability to be patient, tolerant and use discretion at all times, Commitment and enthusiasm with flexibility in working practices and attitude to work, Able to plan and prioritise effectively and work within defined deadlines

Ability to manageEssential

• Ability to maintain confidentiality at all times Ability to manage own workload

Desirable

• Ability to cope with pressure during busy periods and act in a professional manner at all times

NHS