Job Description

Craigavon TV Service Centre Limited repairs televisions on behalf of all major manufacturers, including Sony, Panasonic, LG and Samsung; and retailers throughout all of Ireland including Currys, Argos, DID Electrical and Harvey Norman. We also carry out repairs in Merseyside (including Liverpool), Cheshire and north Wales from our Ellesmere Port site. We have a vacancy for an admin assistant in Lurgan. The successful applicant must be flexible as roles can and do change. This role will mainly involve arranging home repair visits with customers via phone, email and SMS so a high degree of customer service and accuracy are required. Roles can include efficiently helping customers on the phone or by email; spare parts orders; spare parts arriving into the business; spare parts returns back to manufacturers; fault triage; accurately updating systems; and any other roles as required by the business. Training will be provided. Skills and qualifications will include:

• Excellent customer service
• The ability to work well in a team
• Thorough attention to detail
• The ability to remain calm in stressful situations
• Sensitivity and understanding
• The ability to accept criticism and work well under pressure
• Computer literate and familiarity with Office software
• Excellent verbal communication skills
• A minimum education of A-level or equivalent

You must be customer centric, have a positive attitude and be flexible, as the needs of the business and roles can quickly change. Basic private health care starts after one year of employment, and cover increases after two years of employment. Our values are:

• Be kind
• Be friendly
• Have fun
• Be collaborative
• Be a good team worker
• Take ownership
• Be flexible
• Embrace inclusiveness
• Be empathetic

Experience in a similar role, or knowledge of sound & vision products, could be an advantage. Job Type: Full-time Salary: \xc2\xa319,000.00-\xc2\xa322,500.00 per year Benefits:

• Company pension
• Health & wellbeing programme
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
Masks are available if needed. Toilets are fitted with touchless taps and dryers. Air is continually HEPA and UV filtered inside the building. Work Location: In person