Job Description

We are looking to recruit an enthusiastic individual to work as an Operations Support Administrator in our Griston office. The role will be to provide general administrative and logistical support to all operational functions within the business. This is a part-time position working 16 hours per week, Monday to Friday. Reporting directly to the Operations Manager the key responsibilities will be:

1. To provide administrative support to the team including making calls, sending emails, proposal writing and responding to customer requests.

2. To be conversant with company systems and to ensure all customer records are updated.

3. Maintain accurate records for all transactions, systematic paper/electronic filing for all sales orders and associated processes.

4. To support on-line enquiries, ensuring customers are responded to within agreed customer response SLAs.

5. To handle all aspects of order fulfilment, including coordinating with couriers and preparing goods for shipment.

6. To attend team meetings and provide updates on areas of responsibility.

7. To carry out additional tasks delegated by managers within the business.

Every effort has been made to ensure that this is a full description of the tasks and responsibilities of this role. However, it is not an exhaustive list. The job description may be changed or developed at any time to reflect changes as required. However, changes will not be made without full consultation with the post holder.

Required Experience/Skills:

Experience in a administrative support environment.

Strong organisational skills, including coordination with logistics companies.

Good understanding of core office applications including Excel, PowerPoint, Word etc.

Experience using CRM systems and updating current system with updates.

Proficient writing and communication skills.

Proven ability to lead by example and drive tasks through to completion.

Clear internal motivation and desire to go above and beyond to achieve departmental goals.

Ability to be successful in a collaborative team environment.

Excellent time management skills with the ability to prioritise workload and work to time sensitive deadlines.

Proven experience with online sales order processing.

Job Types: Part-time, Permanent

Pay: 10.50-12.26 per hour

Expected hours: 16 per week

Schedule:

Monday to Friday
Work Location: In person

Application deadline: 09/05/2025
Reference ID: ASA250425