Job Description

Memory Matters Team in Lillyhall are looking for a dynamic, professional administration Officer.The successful candidate will be working alongside a team of Administrators, Pathway Coordinators, Administration Manager, Team Managers and Clinical Leads with allocated duties to support the administration function for this service. A good knowledge of Microsoft packages and excellent typing skills are essential for this role.Candidates are required to meet the mobility requirements for this post as travelling between sites in North and West Cumbria may be necessary.Main duties of the jobTo facilitate excellent customer service, in person and on the telephone, following guidance and procedures delivered through in-house training.Provide proactive, comprehensive administrative service and support, including dealing with enquiries, processing referrals, dealing with confidential patient information within the Rio electronic system, preparation and taking notes of meetings.Working as part of an admin team, sharing and supporting the workload.Provide agreed levels of support to the service to maintain cover in the absence of other administrative staff, you will be expected to demonstrate flexibility within the role and support other CYPS administrative teams as and when required.The post holder will also undertakeadditionalduties as directed by the Admin Team Lead.The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.About usWe aim to attract andretaina diverse,talentedand committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.Date posted20 March 2025Pay schemeAgenda for changeBandBand 3Salaryxc2xa324,071 to xc2xa325,674 a year per annumContractFixed termDuration12 monthsWorking patternFull-time, Part-time, Job shareReference number263-CCG25-124-HNJob locationsLillyhall Business CentreJubilee RoadWorkingtonCA14 4HAJob descriptionJob responsibilitiesKey skills:Secretarial experience working within a team.Experience in a customer / patient and service user focused environment.Excellent communication and interpersonal Skills.A good understanding of the RiO system (not essential as training will be given to those who have not worked on this system before).A good knowledge of Microsoft word/office packages and typing qualificationsGood verbal and written communication skills.Minute taking skills as attending MDT meetings and updating RIO and action plans on a screen is required during these meetings.Ability to be self-directed, motivated and be able to contribute positively within a team.Well organised and structured.The post holder will be expected to demonstrate flexibility in the role.The post holder will be able to demonstrate the ability to deal with possible exposure to occasionally distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.Please find attached job description for full details.Advertising date : 20th March 2025Closing date : 3rd April 2025We welcome your application. Job descriptionJob responsibilitiesKey skills:Secretarial experience working within a team.Experience in a customer / patient and service user focused environment.Excellent communication and interpersonal Skills.A good understanding of the RiO system (not essential as training will be given to those who have not worked on this system before).A good knowledge of Microsoft word/office packages and typing qualificationsGood verbal and written communication skills.Minute taking skills as attending MDT meetings and updating RIO and action plans on a screen is required during these meetings.Ability to be self-directed, motivated and be able to contribute positively within a team.Well organised and structured.The post holder will be expected to demonstrate flexibility in the role.The post holder will be able to demonstrate the ability to deal with possible exposure to occasionally distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.Please find attached job description for full details.Advertising date : 20th March 2025Closing date : 3rd April 2025We welcome your application.Person SpecificationEducation and QualificationsEssential

• General Level of Education to O-Level/GCSE or equivalent
• Word-processing skills at Level 3 (OCR/RSA Level 3 (or the equivalent) qualification(s) in a relevant subject, plus relevant experience)
• NVQ in either Business Administration or Customer Care

Knowledge and ExperienceEssential

• Previous administrative/secretarial experience
• Experience working with software packages including Microsoft Word, Excel, PowerPoint, and Patient Information Systems (e.g. RiO)
• Experience of Minute taking

Desirable

• Knowledge and understanding of medical and/or specialised terminology
• Knowledge of NHS Policies and Procedures
• Experience in processing CPA, Mental Health Act and Safeguarding documentation

Skills and CompetanciesEssential

• Excellent communication and interpersonal skills, both written and verbal
• Excellent organisational and planning skills
• Ability to uphold confidentiality at all times
• Flexible attitude to cope with fluctuating workload

Desirable

• Experience of working with medical records filing system
• Experience of managing and maintaining office systems

Person SpecificationEducation and QualificationsEssential

• General Level of Education to O-Level/GCSE or equivalent
• Word-processing skills at Level 3 (OCR/RSA Level 3 (or the equivalent) qualification(s) in a relevant subject, plus relevant experience)
• NVQ in either Business Administration or Customer Care

Knowledge and ExperienceEssential

• Previous administrative/secretarial experience
• Experience working with software packages including Microsoft Word, Excel, PowerPoint, and Patient Information Systems (e.g. RiO)
• Experience of Minute taking

Desirable

• Knowledge and understanding of medical and/or specialised terminology
• Knowledge of NHS Policies and Procedures
• Experience in processing CPA, Mental Health Act and Safeguarding documentation

Skills and CompetanciesEssential

• Excellent communication and interpersonal skills, both written and verbal
• Excellent organisational and planning skills
• Ability to uphold confidentiality at all times
• Flexible attitude to cope with fluctuating workload

Desirable

• Experience of working with medical records filing system
• Experience of managing and maintaining office systems

NHS