Job Description

Applications are invited from suitably qualified and experienced administration candidates for a part time (36hrs) Administration Officer position to work with the Newcastle East Community Treatment Team based at the Molineux NHS Centre, Heaton, Newcastle NE6 1SG.We have one post available:-36 hours per week Monday to FridayThis is a very busy service and successful post holders will be part of a team of admin which supports the multi-disciplinary clinical team. The post holders must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone and carry out duties as assigned to them by the Administration Team Lead/Administration Manager/Team Manager to ensure a comprehensive, high quality administrative service to the team is provided at all times.Main duties of the jobCandidates must be able to demonstrate proven experience within the last 12 months in the following skills that are required for this post:

• Experience in a customer/patient focused environment
• Experience working in a secretarial/administration post
• Excellent communication and interpersonal skills
• Fast, accurate typing/keyboard skills
• Minute taking experience
• Diary Management
• A good understanding of inputting data into a database system
• A good working knowledge of Microsoft word/excel/office packages
• Good verbal and written communication skills
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Well organised and structured
• The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service
• The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
• You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you will not be shortlisted

About usWe aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.Date posted20 March 2025Pay schemeAgenda for changeBandBand 3Salaryxc2xa324,071 to xc2xa325,674 a year pro rata per annumContractPermanentWorking patternPart-timeReference number263-CCG24-104-HN-GJob locationsMolineux NHS CentreNewcastle upon TyneNE6 1SGJob descriptionJob responsibilitiesPlease find attached job description for full details.Advertising date : 20th March 2025Closing date : 27th March 2025We welcome your application.Please note this vacancy may close before the closing date above, should an appropriate number of applications be received. Job descriptionJob responsibilitiesPlease find attached job description for full details.Advertising date : 20th March 2025Closing date : 27th March 2025We welcome your application.Please note this vacancy may close before the closing date above, should an appropriate number of applications be received.Person SpecificationEducation and QualificationEssential

• NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent

Desirable

• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and ExperienceEssential

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Desirable

• Experience in processing CPA, Mental Health Act and Safeguarding documentation
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and CompetenciesEssential

• Excellent communication and interpersonal skills, both verbal and written
• Minute-taking skills
• Good organisational and planning skills

Desirable

• Shorthand skills

Role/Team specific requirementsEssential

• Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Personal CharacteristicsEssential

• Discrete in handling confidential and sensitive information

Additional RequirementsEssential

• Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Person SpecificationEducation and QualificationEssential

• NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent

Desirable

• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and ExperienceEssential

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Desirable

• Experience in processing CPA, Mental Health Act and Safeguarding documentation
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and CompetenciesEssential

• Excellent communication and interpersonal skills, both verbal and written
• Minute-taking skills
• Good organisational and planning skills

Desirable

• Shorthand skills

Role/Team specific requirementsEssential

• Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Personal CharacteristicsEssential

• Discrete in handling confidential and sensitive information

Additional RequirementsEssential

• Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

NHS