Job Description

Role: Administration Lead
Location: Fully Remote (UK-based applicants only, ideally located in or around Hertfordshire)
Employment Type: Full Time, Temporary with a view to become permanent
Salary: 29-33k Per Annum, depending on experience

About Off Mains Solutions

Off Mains Solutions is an industry-leading drainage company specialising in off-mains drainage investigations, surveys, and solutions across the UK. We are known for our reliability, integrity, and professional approach to helping clients navigate complex drainage issues, even as a young and growing business. As we continue to grow, we are looking for a dedicated and highly organised Administration Lead to join our team remotely and play a pivotal role in our day-to-day operations. This role is temporary, covering maternity leave for a minimum of 15 months. We will review the position after 13 months to consider moving it to a permanent role.

The Administration Lead will be overseeing key administrative processes and ensuring the smooth running of operations, as well as collaborating with internal teams and stakeholders. The

Administration Lead

will also work closely with the Managing Director and other departments, taking ownership of various duties across operations, health and safety, and finance.

Key responsibilities, but not limited to:

Operations:

Oversee the daily operations of the business, providing regular reports and updates to the Managing Director. Manage shared mailboxes to ensure all enquiries (email, LinkedIn, and telephone) are addressed promptly. Coordinate the booking of surveys and manage the administrative process for reports, quotations, and subcontractor coordination. Maintain and strengthen relationships with stakeholders and internal team members. Administer BrightHR and BrightSafe systems for the entire organisation. Maintain accurate and secure records, filing systems, and databases. Act as the primary point of contact for customers and partners, handling queries and providing solutions efficiently. Identify and resolve operational issues through effective problem-solving and proactive support, being the first point of contact in issue escalation. Collaborate with the Managing Director on administrative tasks, client communications, and team management.

Health and Safety:

Regularly review and update Health & Safety policies, ensuring they align with current best practices and regulations. Ensure team training is up to date, and monitor the ordering and maintenance of PPE and equipment. Track and report near misses and accidents, maintaining accurate records.

Finance:

Raise invoices and quotes using Sage accounting software. Collate receipts and supplier invoices and upload them into Sage AutoEntry for record-keeping. Assist the Managing Director and/or Bookkeeper with forecasting, VAT budgeting, and expenditure tracking as required.

Additional Responsibilities:

Prioritise tasks and manage deadlines, ensuring all projects and administrative functions are completed on time. Identify and resolve operational issues through effective problem-solving and proactive support. Suggest improvements to administrative processes to increase efficiency and service quality. Work closely with technical staff, sales, and customer service teams to ensure smooth collaboration.

Essential Skills Required:

Exceptional attention to detail and strong organisational skills. Proven ability to manage multiple priorities and meet deadlines. Excellent written and verbal communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with cloud-based tools like Google Workspace or project management software. A proactive, problem-solving attitude, with the ability to manage tasks independently. Experience with remote working and the ability to manage a variety of tasks without close supervision. Knowledge of the drainage or utilities sector is beneficial but not essential. A quiet, private and dedicated home workstation with high-speed internet is a must. IT equipment is provided.

Experience required:

Previous experience in a similar administrative role, ideally with some leadership or team coordination experience. Previous experience in customer service or customer/client facing liaison role. A degree or equivalent qualification in business administration or a related field is desirable, but not essential.

What we can offer you:

A company-funded professional coaching program Fully remote work with the opportunity to agree flexible hours if required Likely opportunities for career progression and personal development, in a young, small and quickly expanding Company as we are looking to make this role permanent (to be reviewed in 12 months). Employees discount scheme and mental health support services (talking therapy sessions) A supportive and collaborative team environment - we are looking to move into an office late 2026-early 2027 in Hertfordshire, so candidates must be open to moving out of a fully remote role into a hybrid agreement.

How to Apply:

Please only submit your application with a covering letter, to breifly outline your interest, current position and experience. Please do not apply if you are outside of the UK, and are not close enough to travel to Hertfordshire for frequent meetings.

We are looking to fill this position by June 2025, so please apply soon.

We reserve the right to pause or close this advertisement early should we receive a sufficient number of applications. Due to a very high number of applicants, in the unlikely event you do not hear from us within 2 weeks of your application, please assume you have been unsuccessful.

Off Mains Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Temporary
Contract length: 15 months

Pay: 29,000.00-33,000.00 per year

Benefits:

Company events Company pension Employee discount Employee mentoring programme Work from home
Schedule:

Monday to Friday
Experience:

Business Administration: 3 years (required) Leadership: 1 year (required)
Location:

Hertford SG14 (preferred)
Work Location: In person