Job Description

Company Description

Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones.

Whilst going through an exciting period of growth, we still have that family company feel, where our employees are more like friends than colleagues. We provide a friendly and relaxing working environment across all departments and the successful candidate for any of our current vacancies will soon feel right at home.

As part of the Appello Group, we are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring centre with the latest digital technology being created by ourselves and our partners. As the UK\'s largest telecare monitoring and digital equipment provider, we support over 300,000 vulnerable people in our communities to live safer, happier, and more enriched lives.

Our journey of supporting housing, health and social care dates back to 24th June 1988 when we took our first emergency call from our Head Office in New Milton, Hampshire. With a team of just five employees, we were pioneers for emergency monitoring within the housing sector. Over the next decade our business grew considerably as did our team.

The Appello Group now consists of many brands, including, Appello and Careline365, all are equally pivotal in our continued growth and commitment to improving the safety and wellbeing of our communities.

Today, we operate from multiple locations across the UK, with offices in Hampshire, Wiltshire, and Norfolk, and a team of remote workers all over

Position

Administration Executive- specialising in SQL coding

Hours: 37.5

Shift pattern: Monday - Friday 09:00-17:30

Salary: \xc2\xa324 -30,000 pa dependant on experience

Location: Bowthorpe, Norwich

Start date: ASAP

• Aviva Pension Scheme
• Free eye tests through Specsavers
• Free tickets to the company box at Norwich City Football Club
• Employee referral bonus
• Further education/qualification contributions
• Increasing holiday allowance for length of service
• Duvet Days after a successful probation period
• Health assured EAP service for workplace wellbeing
• Generous staff discount on board games and toys
• \xc2\xa350 gaming voucher after probation
• Bike to work scheme and cycle storage

We are expanding our Administration Team and are looking for a hardworking and motivated Administration Executive to join the department. This is a brand new position which gives the successful candidate an exciting opportunity to make the role their own. You\'ll be working within the Alarm Response Centre (ARC) and contributing to maintaining a high level of service for our customers. The ARC is at the heart of Careline365.

The ARC Administration team is responsible for processing new customer forms, amending contact details or gathering customer feedback. These tasks have a direct impact on the ARC arranging help for the clients; for example, sending ambulances to correct addresses and informing the emergency services of relevant medical information to promote accurate triaging.

As an Administration Executive, you will be checking in regularly with your Administration Team Leader and working together to complete a number of administration tasks. The tasks will include using SQL certification to run and manage reports, such as for adherence, equipment status and key KPIs for our partnerships. These reports will then be presented to different stakeholders, both internally and externally. In addition to reports, you\'ll contribute to the smooth flowing of the Administration team, helping others to manage their workload and assisting where required. As part of this, we\'ll support the successful candidate in gaining a thorough understanding of the business, using skills to implement new and exciting workstreams. You\'ll be working collaboratively within the team to improve productivity and reduce audit error rate by conducting quality checks for the team and providing feedback to the Administration Assistants, ultimately benefitting the service and our customers.

This role will likely adapt as the needs of the ARC Administration team and wider company evolve. We have a fast growing client base; with more clients, the more opportunity for reporting, auditing and administration. We\'re looking for somebody who thrives on change and can use their initiative to better the department.

Requirements

Experience

Essential

\xc2\xb7 Minimum of one year\'s experience with SQL coding

\xc2\xb7 Use of SQL coding to build and adapt reports

Desirable

\xc2\xb7 Administration

\xc2\xb7 Presenting reports and data trends to stakeholders

Qualifications & Training

Essential

\xc2\xb7 5 C-A*/Grade 4-9 GCSEs

Desirable

\xc2\xb7 SQL certification - intermediate as minimum

\xc2\xb7 Microsoft Excel Certifications

\xc2\xb7 3 A-Levels C-A*/Grade 4-9 or equivalent

Skills

Essential

\xc2\xb7 Fantastic written communication skills

\xc2\xb7 Calm and clear speaking voice

\xc2\xb7 High attention to detail to ensure that work is completed accurately

\xc2\xb7 A good working knowledge of excel and other Microsoft applications. Including a basic understanding of using formulas

\xc2\xb7 PC literacy

Desirable

\xc2\xb7 Excellent understanding of Excel with the use formulas and power queries

Personal Attributes

Essential

\xc2\xb7 Ability to think on your feet and use your initiative to streamline processes and workstreams

\xc2\xb7 Ability to self-manage your workload to make sure all tasks are completed to schedule

\xc2\xb7 Ability to communicate well with your colleagues and management

\xc2\xb7 A motivated individual who will be able to maintain and encourage a continuous high level of output for both them and their colleagues

\xc2\xb7 Someone who will strive for excellence and is willing to go the extra mile.

Other information

This is an exciting time at Careline365 - we are a company on the move and now is a perfect time to join our team. You\'ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

If you are interested in this role please click on the apply button!

C365INDH

Careline365