Job Description

Want to be a part of a company that's making a difference?



We're a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.

Impact:

A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.

Innovation:

Trusted by over 11,000 customers, you'll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.

Growth:

Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.



We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.



Our culture code, a set of principles that underpins our values, is our commitment to each other and working better together.



Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!



About the Role



As an Accounts Receivable Administrator, you'll be the vital link between our company and our customers' financial operations. This dynamic role combines relationship management with financial precision to ensure smooth cash flow while maintaining exceptional customer service.



You'll take ownership of the full credit control cycle--from proactive communication with customers to resolving payment disputes. Your ability to reconcile accounts with attention to detail while building strong customer relationships will be key to our financial health.



Working collaboratively with internal teams, you'll help solve customer issues efficiently while identifying opportunities to improve our processes. Your organized approach to documentation and data management will ensure our financial records remain accurate and up-to-date.



This role offers the perfect balance of structured financial work and relationship-building, making each day both challenging and rewarding.

Key Responsibilities:

Performing all credit control tasks for customers including chasing customers by phone & email, ensuring customers meet contractual terms, proactive communication, while maintaining a high level of customer service

Reconciling accounts, and where necessary, considering eventualities such as unravelling accounts and reallocating as necessary

Liaising with internal teams to assist with resolving customer issues

Maintaining customer accounts and ensuring contact details are kept up-to date

Dealing with queries from customers, providing timely responses and resolutions, following set processes

Assisting with obtaining a PO for invoices raised

Maintaining strong relationships with customers and internal customer success team

Proactively seeking ways to make improvements to systems and processes as part of continuous improvement

Ensuring all collection notes & disputes are clearly documented

Assist with monitoring weekly aged debt movements

General administration duties

What we're looking for:

Excellent communication skills both written and verbal

Able to prioritise workloads and competently schedule callbacks with customers

IT Literate in Microsoft Excel Word & Outlook

Problem solving

Attention to detail

Able to thrive in a fast-paced environment

Prior experience with F&O system desirable

Our Benefits:

We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.



Generous Paid Time Off

Extended Parental Leave

?? Robust Health Coverage

Accelerated Learning Paths

??Team Wellness Initiatives

Company-wide Events

Employee Resource Groups

? Recognition awards



EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed.



We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner.