Job Description

Wherever you find ambitious companies investing in their people, you\xe2\x80\x99ll find Learning Pool
Learning Pool is among the fastest growing workplace e-learning companies in the world, servicing more than 1500 customers and 26 million learners globally. Our learning platform offers global businesses a smarter way to prepare their people to perform by using intelligent data to deliver personalised learning experiences at scale. Committed to data-driven outcomes, we ensure our customers can use learning to produce a highly-skilled workforce, new competitive advantages, and an organisation prepared for whatever the future might bring.
Learning Pool is a Platinum Investor in People award-winner, listed in Great Places to Work and has earned a coveted spot on the 2023 Best Workplaces for Women. We are also very proud to be a B Corp certified organisation. As a B Corp company, we have joined a community of like-minded businesses committed to using their power to make a positive impact on the world.
Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way.
So if you\xe2\x80\x99ve got what we\xe2\x80\x99re looking for and the desire to join a team that values creativity and empowerment, then get in touch.
About the role Our Finance team works with every element of our business, building strong relationships with both internal and external business partners. They focus on implementing best practice and provide meaningful management information which inform business strategy decisions. The Accounts Receivable Specialist will play a critical role in our effective finance practices through the processing of transactions relating to our customers, ensuring payments are received and recorded appropriately. This is an exciting opportunity to work in a very fast paced tech company which is private equity backed. Working closely with our Financial Controller, you\xe2\x80\x99ll have the opportunity to develop your skills in a supportive environment.
For more information about our benefits and why you should join learning pool, read more here:https://learningpool.com/why-work-for-learning-pool/
Location: Hybrid working, with the expectation of regular attendance in the Derry office (minimum 2 days per week).
What you will be doing
Roles and responsibilities include:

• Proactively manage and collect outstanding accounts receivables to meet collection targets
• Monitor customer accounts to identify and resolve discrepancies or outstanding balances
• Follow up with customers to ensure timely payment and address any issues or enquiries
• Reconcile accounts receivable ledger to ensure that all payments are accounted for and properly posted
• Maintain accurate records and documentation of all accounts receivable activities
• Collaborate with the sales and customer service teams to resolve billing issues and discrepancies
• Manage the AR Reporting system efficiently including keeping notes up to date and coordinating automatic reminder campaigns
• Generate regular reports on accounts receivable aging and provide updates to management on collection performance and any escalated issues
• Assist in the development and implementation of policies and procedures to improve the accounts receivables collections process
• Assist with customer onboarding forms and customer portal onboarding when required.

Who we are looking for
The successful candidate will demonstrate:

• A proven track record: You will have experience as an Accounts Receivable Specialist or a similar role where you have established strong knowledge of accounts receivable, credit and collection principles
• Communications: You will have the confidence and skill to facilitate broad-ranging conversations with people across the business and with external customers (face to face, telephone and digital communications)
• Adaptability: You will work with a high degree of accuracy and effectively plan to ensure that tasks are actioned and followed up to ensure completion
• Building relationships: You will be able to build relationships with the wider Learning Pool team and work together to achieve the team and company goals
• A focus on continuous improvement: You will look for opportunities to keep improving our processes and service to make sure that our offering remains the best in the market
• Positive, solutions focused outlook: You will think "What can we do to make this happen?" rather than "I don\'t know how this would work"
• Proficiency with business tools: You will be comfortable with using appropriate technology and systems, with a willingness to increase capability in the relevant systems that we use (e.g. Google suite, Excel, CRM tools).

Although not essential, it would be advantageous to have experience in the following areas:

• Experience with Netsuite, Salesforce and Tesorio

Working at Learning Pool With over 450 people across seven offices globally, the Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers.
Learning Pool is a proud winner of numerous industry awards for our work with clients from institutions including the Queen\'s Award for Enterprise (Innovation), Learning Technologies, e-Learning Industry, Stevie Customer Service, Brandon Hall,and the Institute of Customer Service. In addition, Learning Pool has been named as an industry "Strategic Leader" by the Fosway Group.
Closing date for receipt of applications is 27th November 2023 at 5pm (UK time). If you experience any problems with submitting your application, please contact jobs@learningpool.com