Job Description

About The Service
Cardiff Council aims to provide a high quality, accessible housing finance service. The Service currently has a full time vacancy for a Grade 4 Debt Control Officer within the Housing Finance Team.
About the job
The Debt Control Officer will be responsible for the recovery of sundry debts including housing benefit overpayments, former tenant arrears, rechargeable repairs, service charges and other miscellaneous debts.
What We Are Looking For From You
Essential requirements include the ability to communicate well by phone, in person or on writing and being able to deal with difficult conversations with customers The Debt Control officer will also need to be able to apply a methodical approach when gathering information, be able to follow complex procedures and have experience of ICT.
Additional information
This post is subject to a Disclosure and Barring Service Standard check. This vacancy is suitable for post share. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications. For an informal discussion, after reading the job description, please contact Debt Enforcement Manager Hannah Arthur on (029) 20537453 Please note the Council does not accept CV\xe2\x80\x99s. When completing the supporting information section of your application, please ensure you refer to the below located on our website: Important information you need read in order to complete your application:- \xe2\x80\xa2 Application Guidance \xe2\x80\xa2 Applying for jobs with us \xe2\x80\xa2 Behavioural Competency Framework Additional Information:- \xe2\x80\xa2 Employee Charter \xe2\x80\xa2 Recruitment of Ex-Offenders Privacy Notice
Job Reference: PEO03372