Job Description

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SUMMARY

This is a fantastic opportunity to step into a role within the Client Services team (Affiliate/Complete) to support a team of Account Managers, Senior Account Managers and Senior Managers in the day-to-day running of the team\xe2\x80\x99s client portfolio.

KEY RESPONSIBILITIES

Supporting 8-15 Accounts lead by Account Managers and Managers alike

Timely and satisfactory execution of administration of client programs, contributing to client satisfaction and the achievement of client and Rakuten Marketing revenue goals.

Monitoring affiliate queues to ensure timely queue management by Affiliate Reviewers

Supporting partner outreach

Learning and understanding how to use our technology

Managing internal resources using them effectively and helping Account Managers provide a high level of service for the client

Interacting with clients daily via phone and email

Reviewing a selection of partnered affiliate websites to identify optimization opportunities

MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical

Entry level candidates welcome. Preferred experience could include 1-2 years active marketing or administrative experience

Comfortable using Excel

Ability to learn PowerPoint and Rakuten Marketing tools and processes

Personal effectiveness

Highly organised

Proactive - continually looking to improve own role and that of your clients

Responsiveness - getting back to clients within 24 hours

Communication

Excellent written and verbal communication

Strong interpersonal skills

Results focus

Detail-orientated

Proof that you can work towards a deadline

Teamwork

Ability to work well as a team and prioritise your workload based on company\xe2\x80\x99s goals

Understanding of business

• Basic understanding of the online (and more specifically affiliate) marketing sector

Rakuten