Job Description

We are looking for an ambitious and experienced Account Manager to join the growing team here at Distil AI. This will be mainly focused on customer success, however, there will be an element of strategically expanding accounts and upselling to clients.

The Account Manager will see themselves working with multiple accounts simultaneously and be responsible for maintaining and building relationships with our existing clients, as well as working closely within the sales team to help identify new business opportunities in the market.

You will have a clear focus on maintaining positive relationships and acquiring knowledge of your client\'s growth trajectory, product proposition, and strategy.

Work Set up?

Our HQ is in Exeter and we offer a hybrid setup. We are a social team, who enjoy spending time with each other, so keen to find people who want to be part of building on our culture.

Who are we?

Distil AI is a leading AI-powered Customer Data platform that specializes in helping businesses make sense of their customer data. Our Single Customer View platform provides businesses of any size with a hub where all their customer data comes together and finally starts to make sense.

With the help of powerful AI, we can segment your data in ways you might not have considered before, giving you a better understanding of your customers as individuals and groups, helping to enhance you offerings to your customers.

We are a small business with big ambitions. With an established customer base and recurring revenue stream in place, we have already gained interest and involvement from major VC investors, enabling us to now capitalize on our cutting-edge tech offering and enabling us to go on a growth journey.

What will you be doing?

• Assist clients with their inquiries and requests while addressing their needs promptly.
• Ensure that accounts are managed efficiently by providing services that fit their budget and requirements.
• Collaborate regularly with the wider sales team to analyse progress and develop innovative solutions for each target account.
• Attend client meetings and establish strong relationships.
• Identify prospects for upselling, cross-selling, and renewals and maintain consistent communication with the sales team.
• Collaborate with internal teams (such as product development, marketing, and support) to ensure seamless delivery our services to clients.
• Take full ownership for your projects and cultivate your understanding of market trends in the data analytics sector.
• Liaise with the senior team and successfully prepare and present reports on account status, and sales activities.

What Experience do we need from you?

• At least 2+ years of experience in Account Management.
• Proven track record of successfully managing client accounts.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Willingness to travel to client meetings.
• A positive and open attitude for learning new technologies and developing your knowledge of AI and data analytics.
• Demonstrated experience of suggesting innovative ideas to increase sales and improve the customer experience.
• Knowledge of CRM software.

What will you get from us?

We are a small but ambitious company, looking to disrupt the data analytics industry with cutting-edge AI tools and platform, so believe we can offer excellent growth opportunities to the right people.

Most importantly though we are offering a collaborative, supportive and fun environment, where we are all pulling together to generate an exceptional product and experience for our customers.

Basic salary: \xc2\xa330,000 - \xc2\xa340,000

Commission (OTE \xc2\xa365K)

EMI Share Option Plan

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