Job Description

Vacancy No

VN1607

Employee Type

Permanent

Employment Type

Full-Time

Location City

London

Location Country Vacancy

UK

Description

About Hyve




We believe that when people come together, powerful things happen. Hyve Group Ltd connects global industry communities through unmissable events, online networking platforms, and hyper-productive meeting programmes.


Our decades of experience put us at the heart of industries, and we are committed to using our influence to shape innovation and drive progress across our customer communities.


Our market-leading portfolio of global brands includes Shoptalk, Spring Fair, Bett, Mining Indaba, and Retail Meetup.





#LifeAtHyve




At Hyve, we are driven by our values: brilliant work, fresh thinking, rich connections, and collective buzz. In practice, this means we value quality, work with passion, celebrate uniqueness, and are our best when we work together.


We value a diverse team and are committed to employing individuals from all backgrounds and creating a culture based around belonging.


Our hybrid working model ensures we respect our peoples' work/life balance.


Human connections are our speciality, and we offer a jam-packed calendar of social events, inclusion workshops, and professional development opportunities to make sure #LifeAtHyve is always fulfilling and exciting.


#LI-DNI

Key Responsibilities

Job Overview


We are looking for someone who can marry both the strategic consultancy mindset in terms of future opportunity with the fast-paced needs of the business in terms of hitting set targets on time. We are looking for a sales professional that can engage with leaders on all levels to understand their objectives and challenges and deliver high value solutions for their customers.


Key Responsibilities


Sales and complex deals


- Grow revenue from existing customers by upselling and cross-selling other products including digital/sponsorship.


- Win new business from marketing qualified leads, competitor shows and self-sourcing.


- Drive stand and sponsorship sales and achieve/exceed specified revenue targets as agreed with your manager.


- Ensure accurate CRM and pipeline management as well as reporting as requested.


- Clear, transparent and timely execution of contracts.


- Attend competitor events to meet new prospects, non-rebooks and lapsed customers.


- Attend the event you support to rebook your customers for the next year's event and collect feedback on the current year's event


Credibility, relationships and account strategy


- Manage the relationship with all your customers by maintaining regular contact (via face-to-face meetings, video calls, phone calls, or emails), acting as their first point of contact, responding to their requests and queries directly, and keeping them informed of developments on the event.


- Manage and keep up to date the list of contacts at all your customers, as many customers have more than one person with whom we interact.


- Continually strengthen the reputation of our brand and our company.


- Develop strong business relationships with a plethora of client stakeholders and across business functions.


- Identify and build new client relationships and win-back damaged/lapsed relationships.


- Ensure an excellent understanding of the client's needs and how they are nuanced at a personal, divisional or regional level.


- Achieve/exceed soft targets and non-revenue KPIs relating to client engagement and satisfaction, as agreed with your manager.

Skills Required

Valued skills


- Experience in a similar sales or relationship-management role or telesales role.


- Ability to work to targets and KPI's.


- A good understanding of client care and customer service.


- Ability to thrive in a fast paced, dynamic environment, and make decisions on the go.


- Ability to travel, without restriction, throughout most countries, especially the EU.


- Excellent customer relationship skills - you will be expected to manage and build strong relationships with accounts assigned.


- Comfortable challenging customers and explaining benefits of partnering.


- Commercially minded being able to implement initiatives identified.


- Ability to demonstrate working with businesses of all sizes from small independents to large multi-national corporations.


- Experience managing senior stakeholders: including collaborating with, influencing, presenting to C-suite clients and internal stakeholders.


- Proven track record growing account revenues and margins.




Key Competencies Required


- Outstanding self-awareness, high levels of empathy and strong influencing skill.


- Relationship building skills that help build trust and rapport.


- Good at building effective working relationships and networks at all levels and able to deal with senior stakeholders (client side and internal).


- Ability to assimilate knowledge rapidly.


- Able to understand customer needs (implied and explicit) and adapt our portfolio of events and services to build a tailored solution for them.


- Excellent communication skills - persuasive, confident and good listening skills.


- Strong presentation skills - face to face and by phone or conference call.


- Up-to-date with trends and current issues within your business sector and the event industry as a whole.


- Strong commercial outlook and growth mindset.


- Excellent interpersonal skills with the ability to effectively and diplomatically balance conflicting needs and priorities.


- Excellent attention to detail and project management skills and ability to multi-task, especially when working fast and to tight timelines.


- Analytical approach.


- Strong desire to succeed and a positive 'can-do attitude'.


- Resourceful, good at problem solving and able to cope under pressure.


- Strong work ethic.


- Flexible and adaptable to the needs of the client and the business.


- Skilled use of Microsoft Excel, PowerPoint, Teams, Dynamics.