Job Description

EMJ is looking for an Account Manager to join our growing Client Services team.


As an

Account Manager

, you'll be at the heart of delivering a gold-medal experience for our clients. You'll manage projects from booking to publication, ensuring everything runs smoothly and our clients are delighted every step of the way.

The key difference at EMJ?

You'll have lots of autonomy and get direct, hands-on experience with key clients on big accounts.

What's in it for you:

Enjoy

Bupa medical cashback

after passing probation and

Aviva private medical insurance

after one year, keeping you covered when it matters most. Our

Bike to Work scheme

helps you save money and stay active on your commute. Start with

25 days of holiday

, plus an extra day for each year of service (up to 30 days!). From our

legendary Summer Ball

to festive Christmas celebrations, we love bringing everyone together. Enjoy

free breakfast and fresh fruit

to keep you energized. Get the chance to attend

amazing events in the Wembley box

! Take advantage of a

1.5-hour gym lunch

and join company clubs, including

running, football, board games, and chess

. Our

buddy program for new starters

ensures you feel at home from day one.

Who you are:

Ambitious and driven:

You're a proactive go-getter excited to contribute significantly to a fast-paced, growing Client Success team.

A natural connector with persuasive communication skills:

You build strong relationships with key decision-makers easily and communicate clearly and confidently to understand and influence our Pharma partners

Highly organised and self-driven:

You manage your time effectively and thrive in an environment offering autonomy and ownership of projects.

Passionate about purpose:

You're genuinely motivated by the opportunity to make a positive impact in healthcare

Ready to make your mark:

You're eager to directly impact the client experience and implement your ideas.

What

you'll do:

Drive client project delivery:

You'll manage diverse client projects from initiation to completion, ensuring they are completed on time and achieve amazing results for our partners .

Develop trusted cli

ent partnerships: By understanding client objectives, you'll offer valuable guidance and share best practices to help them achieve their goals.

Collaborate effectively across teams and stakeholders:

You'll work with various internal and external partners to keep projects aligned and delivered on schedule.

Analyse and repo

rt on project performance: You'll interpret project data to create clear reports that demonstrate the value and impact of our work for clients.

Proactively address project challenges:

You'll leverage your problem-solving skills to navigate obstacles and implement effective solutions, ensuring project success and client satisfaction.

Key Information

Salary:

30,000 - 38,000

Reports to:

Victoria Nash, Customer Engagement Director

Hours:

8.30am - 5pm, Mon-Fri

Working pattern:

Up to 2 days flexibility to work from home (FT in office during probation)

Location:

Moorgate, London

We offer a hybrid work environment, balancing office and remote work. To support your training and development during your initial three-month probation, this period will be fully office-based, five days a week. Following this, we anticipate a regular office presence of at least three days a week to maintain collaboration and team connection.

About EMJ

EMJ's purpose is to elevate the quality of healthcare globally, by supporting all healthcare professionals with free and easy access to medical journals and lifelong learning opportunities. We do this to create Gold Medal Winners, enabling healthcare professionals to become the best versions of themselves. Similarly we equip our employees with all the skills, tools and knowledge they need to be in the top 10% of what they do and create Gold Medal Winners in the company.

At EMJ, we believe in...

Entire buy in: Everyone has

loyalty

to our vision, values, culture, and the long-term goals of EMJ. We are committed to doing so in a

positive

and

passionate

way. Making sure you look after your own: We all need to be

proactive

and responsible for our own actions. This will lead to an

inspiring

place to work that we are all

proud

of. Going the extra mile: Always give your best performance, this will create a team that is

different

to anything else, full of

hard working, gold medal winners.

Find out more about us and careers at EMJ.

Application process:

Your CV will be reviewed by the Recruitment team. If successful, we will be in touch to arrange a telephone call. Following this there will be a 2-stage interview process, one focused on competencies and one on the EMJ values.


As part of your application, we ask you to complete a short video (max 1 minute). We know this is a time investment, and we truly appreciate it. Rest assured, we'll be reviewing every video carefully. This is your chance to stand out and for us to get to know you better!