Job Description

What\'s the role?

Critical to the growth and success of The Drum, is the development of Strategic Solution\xe2\x80\x99s global Client Services team. A highly collaborative team, Client Services is the voice of the client within the business, and the voice of our business to our clients.

Operating as a shared delivery function - the team manage and deliver client partnerships across The Drum\xe2\x80\x99s largest product lines, spanning bespoke marketing solutions, digital publishing, event sponsorship and alignment, and now broadening into research and insights.

Reporting to the Account Director, the role of the Account Manager is to manage and delight The Drum\xe2\x80\x99s clients, through effectively executing client partnerships and branded content campaigns, pushing the boundaries of creativity and client service.

What will you do?

• Assist in campaign planning, the project set up, and kick-off - including building project timelines, and checking sales documentation
• Manage and lead client communications post-sale, responding to clients in a timely and professional manner
• Take ownership of key accounts, build rapport with clients, establish ways of working, and get to know their business and industry
• Operate as day-to-day point of contact, managing full e2e lifecycle of campaigns
• Work with the sales lead to ensure key project milestones are planned for and effectively organized, e.g. onboarding sessions, wash-ups, etc.
• Ensure CRM systems and project management software are accurately used and maintained
• Work with internal departments within The Drum to plan, design, and implement campaign strategy to ensure the successful delivery of campaigns
• Help source and manage third-party/external resources as necessary e.g. freelance journalists
• Budgetary management of the project including logging direct costs
• Post-campaign reporting, in conjunction with the Sales lead
• Attend corporate events or field appointments as required and represent the company in a correct and professional manner
• Be a core player in The Drum Client Services team, contributing ideas and feedback

Requirements

Who are we looking for?

• Extremely detail-oriented with the ability to develop and implement strategic plans to manage and grow accounts
• Excellent communication skills, an analytical mind, and a talent for organization
• demonstrable experience of client/account/project management experience
• Understanding of the media industry and agency environment
• Excellent communication skills (written and verbal) with a talent for organization
• Proactive problem-solver
• Consistent in all output and attitude
• Personable and professional manner, ensuring high-quality customer service and client satisfaction
• Able to build strong, trusting relationships and understand client needs
• Ability to foster and develop strong relationships with senior stakeholders within the business
• Punctual and proficient time manager, able to prioritize tasks and work efficiently under pressure
• Ability to consistently challenge and push the quality of our work and creative output

Benefits

What makes The Drum great?

• We work on a hybrid model to ensure you get the best of both worlds \xe2\x80\x93 a few days a week in our Shoreditch or Glasgow offices and the rest from home.
• 28 days annual leave + public holidays
• Got that Friday feeling? We do too - we finish early every Friday!
• People come first at The Drum and so when we achieve our financial goals, we share the profits with the whole team.
• Love events? We have an entire building dedicated to hosting some of the industry\xe2\x80\x99s best events, with its own bar and roof terrace! You get VIP access.
• We love to hire super talented people and we\xe2\x80\x99ve created a Mentoring Scheme to support your development.
• Supporting others is important to us and we encourage you to do the same with 2x paid charity volunteering days each year.
• We have a Culture Club to be proud of. We host a variety of fun social events, from axe throwing to book clubs and bake offs to name a few.
• We all feel under the weather from time to time but fear not, we provide Enhanced Sick Pay for all our staff.
• Having a \xe2\x80\x9cshould have gone to Specsavers\xe2\x80\x9d moment? Our free Eyecare. Vouchers will come in useful.
• Enhanced Family Leave for when you start a family.
• Company Pension
• Generous Employee Referral Bonuses.
• Cycle to work scheme.
• Dog friendly offices
• A creative and engaging company culture right across the business.

Who We Are

We believe that marketing can change the world for the better and so our mission is to help marketing professionals around the world to learn, make better decisions, make better marketing and be more successful. Our vision is to create the leading destination for marketing knowledge in the world, by thinking of our audience first, using data intelligently, building on our innovative product range and using the foundation of our industry \xe2\x80\x93 creativity. With bases in London, Glasgow, New York and Singapore, we inform and inspire readers with content around six pillars of content: agencies, marketing, media, creativity, sustainability and technology. We curate our content via our team of journalists, from the best-in-class work identified through our award shows, from user-generated content via Open Mic and The Drum Network, from clients we work with to market them via content and through the ratings we gather from marketing services buyers on The Drum Recommends. We deliver it to our audience through multiple channels: articles and reports; TV; audio; live in person at The Drum Labs; online networking/meetings; at industry events.

The Drum