Job Description

Areas of Interest

Engineering/Maintenance

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are currently searching for a degree qualified Account Manager to work on our Exxon Retail account in the London area.

Purpose of the role:

Manages the contract for a broad scope of work. This individual ensures the financial performance, customer satisfaction, and revenue and margin growth of the project through the selection, development, people-oriented management of resources and team performance. In addition, the Account Manager manages continuous improvement to metrics and successfully influences required change, public works conformance, or civil engineering tasks. The Account Manager provides leadership for the Facility site Operations and Maintenance functions of the account, utilizing sound employee, budgetary, operational, and customer services strategies.

Primary Accountabilities:

Accountable for the account performance in whole.

Understanding the contract terms and conditions and customer expectations at a detailed level and taking ownership for outcomes.

Reviewing and proactively establishing required procedures and training personnel to consistently meet and exceed the financial and performance expectations of the client and CBRE in a safe and cost-effective manner.

Providing the technical and management direction for all facility management services and tapping into our resources to reduce costs and increase satisfaction.

Working closely with the client to ensure satisfaction.

Initiate and take responsibilities on the Cost saving which in the global contract.

Ensure bonus and malus calculations are up to date for contractor payment.

Ensuring that work performed is covered by the contract and properly reimbursed from the client.

Key Performance indicators:

Balance scorecard

P&L Report

Employee Turnover and Development

Business Growth

Work order management

Dealer satisfaction score

SLA performance

Qualifications:

Bachelor\'s degree in electrical or mechanical Engineering, Business Administration and or master\'s degree in business administration.

Minimum 5 years of management responsibilities in Service industry experience with expertise in facility management, or technical services (Operating &Maintenance).

Must have proven profit and loss management track record with the ability to demonstrate a successful sales growth, balanced performance in customer satisfaction, service delivery, and employee development.

About CBRE Global Workplace Solutions:

As one of CBRE\'s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world\'s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry\'s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune\'s \xe2\x80\x9cMost Admired Companies\xe2\x80\x9d for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol \xe2\x80\x9cCBRE.\xe2\x80\x9d

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

#GWSEMEA

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High school diploma or general education degree (GED) required. Minimum of four years of related experience and/or training. Associates degree or Bachelors degree preferred with focus on business, technical or management areas. Prior supervisory experience preferred.

CERTIFICATES and/or LICENSES

Facility Management certification preferred. Driver\'s license may be required.

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.

FINANCIAL KNOWLEDGE

Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

REASONING ABILITY

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

OTHER SKILLS and/or ABILITIES

Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet.

Ability to use work order system.

Working knowledge of architectural, electrical and mechanical systems. Working knowledge of leases, contracts and related documents.

SCOPE OF RESPONSIBILITY

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

CBRE