Job Description

Role: Account Executive



Location: Preston PR1



Hours: Mon - Fri 8am to 5 pm, 1 hour lunch



Salary: 26,676 per annum

The opportunity:

Are you a confident, driven professional with a passion for delivering exceptional customer service and building strong relationships? Join our team as an Account Executive and play a pivotal role in supporting our ambitious growth plans.



In this role, you'll be the first point of contact for our customers, ensuring they receive outstanding service and support. You'll also work closely with our nationwide supply chain, coordinating efforts to deliver seamless service and solutions. This is an exciting opportunity to contribute to the success of a dynamic business while building a rewarding career.

The business:

Recycling Lives Services provide services for WEEE, Batteries and Packaging compliance as well as total waste management services. We provide UK wide coverage and by working closely with Recycling Lives Charity we deliver positive outcomes for people and planet in all we do.

We deliver services that change lives. In addition, as demonstration of our commitment to our employees and their families, we are very proud to be a Real Living Wage employer.

Key responsibilities:

Customer Engagement: Act as the first point of contact for customer inquiries, providing accurate information and ensuring a positive experience.

Supply Chain Coordination: Liaise directly with our nationwide supply chain to ensure services are delivered efficiently and meet customer expectations.

Order Processing: Assist customers with placing orders and ensure smooth service delivery through effective coordination.

Complaint Resolution: Handle and resolve customer complaints promptly and professionally, addressing service issues in a timely manner.

Sales Support: Identify opportunities to meet customer needs by promoting additional services and solutions.

Administrative Support: Maintain up-to-date records in the CRM system and provide administrative support across the team and wider business.

Customer Service Excellence: Deliver professional communication via phone and email to exceed customer expectations.

Account Management: Support customer retention efforts and contribute to the growth of existing accounts by promoting the full range of services we offer.




Why join us?





This role offers exciting opportunities for professional growth, with potential career paths in sales, account management, and procurement, tailored to your interests and goals.

Who you are:

A minimum of 2 years' experience in a customer service or similar role.

Strong IT skills and proficiency with CRM systems.

Excellent attention to detail and a systematic approach to work.

Outstanding communication and interpersonal skills.

Professional experience communicating with customers via phone and email.

A team player who thrives on individual initiative.

Experience or knowledge of the waste management industry is a plus.

The benefits:

25 days annual leave, plus bank holidays

Access to free in-house, qualified counselling support

Modern office facilities, with onsite cafe serving breakfast & lunch

Free onsite parking

Pensions contribution, 5% employee 3% employer

Healthcare cash back plan


Access to ethical loan and savings products


Enhanced maternity & paternity pay


Cycle to work scheme




Employees become eligible after 12 months service.


We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.