Job Description

Account Executive - French Speaking



Manchester





The world is noisier than ever, with millions of brands competing for seconds of attention but how do we at Brand Addition stand out? We add heart and soul to goods and gifts that build brand love. We add purpose to products that spread more joy and less junk. We add emotion to everyday items that inspire connection. When you only have a second to make an impression, adding what matters makes every moment count.





Brand Addition is a full-scale creative merchandise agency that helps global brands build culture, awareness, and meaningful connections. We extend our client values in thoughtful, sustainable, globally conscious ways to create branded moments that people love. What we do today can determine what kind of place that will be.





In an industry of excess - we will lead through sustainability to generate wellbeing for generations to come. We will continue to build amazing products while strengthening careers and client relationships. Here at Brand Addition, we work across oceans and continents to build a better, brighter future for our partners, our people and our planet.



Role Purpose





Responsible for managing special order enquiries and orders, from initial briefing through to final delivery. Typically allocated to specific client(s), to fully understand their branding, relationship, billing processes, and to build and maintain stakeholder relationships.





Includes all aspects of quoting and order management : product sourcing, pricing, preparing presentations and order management including order placement, artwork approvals through to customer delivery and billing.





Considerations include management of timing risk, compliance requirements, order commercials, while following best practice and BA processes throughout.





Key Responsibilities & Tasks





1. Standard Enquiries (quote requests)



a. Taking incoming customer briefs/enquiries / quotation requests, qualifying where needed to clarify scope and requirements.



b. Go out to vendors (selected from approved supply base for the category) for pricing, images, lead time & availability + other key data which needs to be captured.



c. Prepare presentation/quotation for client, setting out clearly the price breaks, branding included / possible, lead times, stock availability and all relevant information (dimensions, colours, etc).


d. Enter pricing into price builder, ensuring all costs are captured, any currency variance is sufficiently buffered, pricing includes a contingency margin uplift (buffer) and target client margin is maintained as a minimum (unless by prior agreement with account manager).



e. Ensure turnaround time for quotation is in line with SLA / is as promised to client - with regular contact should that change.



f. Maintain records of all quoted enquiries through pipeline/ worksheet, and through online job bags which should contain all relevant info/ documents (price builder, supplier quotes, images, presentation, client emails).





2. Order Management



+ Enter confirmed orders into BASYS, ensuring accuracy and integrity of entered information. + Check billing info / customer PO is received and matches expected billing values.

+ Provide order confirmation to customer, to check all order details.

+ Follow PO signoff process, ensuring appropriate steps are followed to maximise margin (supplier negotiation, currency hedge) and to manage risk (sampling etc).

+ Submit PO to supplier, ensuring all instructions are clear, accurate and complete.
+ Carefully check supplier order confirmation to ensure pricing, delivery date & address are correct.

+ Manage artwork approvals between supplier and customer, acting as brand guardians to ensure correct colours and logo application.

+ At each stage of order progression, ensure expected delivery time is maintained, communicating with client / supplier where there is risk or movement.

+ Manage order shipment. This could be instructing actual shipments from our warehouse, tracking supplier shipping detail, or providing all tracking numbers to the client for multiple despatches.

+ Ensure BASYS notes are updated at every stage, and all information is maintained in the active job bag.




3. Tasks, knowledge and capabilities related to core role


a. Product compliance. For specific clients and/or products, where there are additional compliance requirements/supporting documents required, to request , obtain and validate those as appropriate.



b. Export compliance / knowledge - where international shipments are in scope, to work with European Shipping Team on shiopping, duties & taxes, and any restrictions or paperwork requirements to allow shipment.



c. VAT. To understand basic VAT requirements for orders or projects with complex shipping profiles, seeking advice where needed. To offer guidance and direction to the customer on raising purchase orders, and ensure that system orders correctly refresh the route / tax treatment.



d. To keep current product and supplier knowledge across core industry categories, using approved supplier lists, product search group, and through attending supplier workshops, exhibitions and product showcases.



e. Where items are to come via one 's BA's warehouses, there may be a need to setup products in BASYS, and raise orders via a different process (BSPO) to allow the transaction to flow through the WMS. Specific processes and training should be followed for this.



f. If a repack is needed, this should be quoted and booked in under the specific repack process.





4. Ad hoc backup support for stock order function



a. Processing of incoming orders on behalf of customers, managing due dates/backorders, liaising with customer, sending to pick.



b. Respond to incoming customer enquiries, via email, telephone or chat, working within SLA (4 hours) to acknowledge/respond. Maintain high levels of customer service.






5. Manage administrative tasks, including but not limited to:



a. Orderbook management - ensuring orders are correctly dated, with statuses managed sent pickable as soon as possible.



b. Invoice query resolution, working with finance team and disputes database.



c. Calculate or request shipping costs for clients, using the calculator tool / reaching out to shipping team.



d. Inter-department liaison as required, from warehouse, logistics, through to finance, inventory or web & IT teams.


e. Complete all mandatory training on Academy as required.



f. Support training of colleagues being inducted into the business.





6. Customer related administration



a. Liaise with customers on missing or delayed goods and deliveries, working with carriers/warehouse on resolution/corrective actions.



+ Providing parcel tracking information/ POD.
+ Manage customer complaints, including investigation, escalation & /issue resolution, seeking advice where required.

+ Log customer complaints on complaints database.

+ Raise credit requests for faulty / damaged/missing items, with approval from Team Leader.
f. Escalate any issues or queries to Account Manager, Team Leader as appropriate.





7. Embracing diversity, equity and inclusion within Brand Addition, developing an awareness and appreciation of DEI. (To be included as standard)





Additional ad hoc tasks may be required at times, dependant on the needs of the business.





Role Requirements: (e.g. skills, experience, education and traits required)



Computer literate

Organised, able to prioritise

Flexible

Personable Communicates clearly in writing and verbally A keen eye for attention to detail is paramount.

A minimum of 1 years' experience in an admin based role.

Determination and drive to exceed expectations.

Resilience and innovation when overcoming challenges with energy, enthusiasm and a determination to succeed.

Excellent interpersonal and communication skills - effective communication with stakeholders internally and externally.

* Ability to build trusting and collaborative relationships.