Job Description

Our client based in the Harrow area is looking for an Account Co-ordinator to join their growing team. They are one of London\'s leading pluming, heating, electrical and boiler repair services.

They are looking for someone who has worked within account management and has the ability to manage tasks and provide top levels of customer service.

Responsibilities
" Build and manage relationships with clients
" Learn and understand the CRM fluently
" Efficiently manage client expectations by responding to emails and calls inline with set KPI\'s
" Schedule jobs into the diary for the correct engineers.
" Obtain supplier quotes for the parts in order to prepare quotes
" Follow up with clients once the engineers have visited to communicate follow up works i.e quotes.
" Chase up quotes and services to be booked in
" Ensuring the engineers are performing when carrying out work by checking the diary and reports
" Reporting to the manager when customers are unhappy and following the complaints resolution process
" Completing requests before the client has to chase for a repines

Ideal Candidate

" High level of organisation skills
" Self motivated with the ability to problem solve and work within a team
" Fantastic attention to deal and ability to retain information
" Competent using CRM\'s, outlook and Microsoft.
" Be able to demonstrate the ability to raise PO\'s and invoices and generate quotes
" Strong diary management and customer service

You would be working on a permanent full time basis working Mon-Fri 08:00-18:00 during winter times (October-April) and 08:00-17:00 (April-Oct) and the role is paying between \xc2\xa325,000-\xc2\xa327,000 per annum.

They offer fantastic variety of company benefits such as company event days, quarterly company meals and lunches, casual dress, progression development plan, modern office environment and 28 days annual leave including bank holidays.

If this sounds like the job for you, then we want to hear from you!

Brook Street