Job Description

Overview

We are seeking a dedicated and knowledgeable 2nd/3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support and troubleshooting for a variety of operating system, networking and software issues. This role requires a strong understanding of connectivity, Windows Server / Desktop operating systems, and excellent problem-solving skills to ensure smooth operations for our clients.

Responsibilities

Provide expert technical support to IT teams & users via phone, email, and ticketing systems, ensuring timely resolution of issues. Troubleshoot and resolve complex problems related to Windows Server & Desktop, Citrix desktop delivery, Virtualisation and similar technologies. Support firewalls, VPNs, and Wired & Wireless networks to ensure secure network operations. Document all support interactions tracking and reporting purposes & assist in maintaining a high level of documentation. Collaborate with 1st line support engineers to escalate unresolved issues effectively. Stay updated with the latest industry trends and technologies to enhance service delivery.

Qualifications

Proven experience in a 2nd/3rd line support role or similar position within an IT environment with at least 3 years experience of server systems & administration. Strong knowledge of Windows Server & Desktop, networking concepts, commonly used business applications & security technologies. In depth understanding of Windows Server core services (DHCP, DNS, permissions) along with Active Directory & Group Polcy is vital. Knowledge and experience with M365 operations and administration is essential. A demonstrable security-first approach to technology will benefit the applicant. Experience with Citrix desktop delivery & firewall management is desirable. Familiarity with BMS or similar ticketing systems for issue tracking. Excellent verbal & written communication skills with the ability to explain technical concepts to non-technical users. Strong analytical skills & processes with a focus on investigation and troubleshooting. A proactive approach to learning new technologies and improving existing processes. Familiarity with ITIL and Change Management processes A background in Legal or Financial IT would be beneficial for the candidate.
If you are passionate about technology and eager to provide exceptional support in a fast-paced environment, we encourage you to apply for this exciting opportunity as a 2nd/3rd Line Support Engineer.

Job Types: Full-time, Permanent

Pay: 29,000.00-31,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Casual dress Company pension Gym membership On-site parking Private medical insurance Work from home
Schedule:

Monday to Friday Overtime
Education:

A-Level or equivalent (preferred)
Experience:

2nd Line Support: 3 years (required)
Work Location: Hybrid remote in Bury BL9 5BN

Application deadline: 16/05/2025
Expected start date: 16/06/2025